We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Director of Account Management at Door & Gate Domination. Location Information: Anywhere in the World. . . Headquarters:. US . URL:. . https://www.doordomination.com/. . . About the Role. As Head of Client Success Management, you’ll be the leader driving our client retention, satisfaction, and growth. You’ll oversee a team of account managers, setting the standard for client communication, strategic support, and operational excellence.. . You’ll be responsible for designing scalable processes, mentoring your team, and ensuring clients consistently see the value of our work. You’ll act as both a strategic advisor to clients and an internal champion for operational efficiency.. . About You / What You’ll Do. . Leadership & Strategy:. . . . Lead and mentor a team of account managers, ensuring they deliver best-in-class client experiences. . . . Develop and implement client success strategies to improve retention, satisfaction, and account growth. . . . Define KPIs for client success and track performance across accounts and the team. . . . Client Engagement:. . . . Serve as an escalation point for key client issues, providing solutions and guidance. . . . Build long-term relationships with top-tier clients, ensuring trust and alignment with their business goals. . . . Oversee regular client reporting, translating complex marketing data into clear, actionable insights. . . . Operational Excellence:. . . . Standardize account management processes, SOPs, and workflows across the team. . . . Coordinate across internal teams (GBP, PPC, SEO, Meta, Website Development, and creative) to ensure timely, high-quality deliverables. . . . Identify opportunities for upsells, cross-sells, and new services by highlighting value and results. . . . Collaboration & Communication:. . . . Lead team meetings, performance reviews, and training sessions to ensure continuous growth. . . . Work closely with leadership to shape company-wide client strategies and growth initiatives. . . . What We’re Looking For. . . . 7+ years in account management or client success, agency experience strongly preferred. . . . Proven leadership experience managing a team of account managers. . . . Strong communicator — confident, articulate, and capable of presenting to clients and executives. . . . Highly organized, detail-oriented, and proactive problem solver. . . . Familiarity with digital marketing (PPC, SEO, content, Meta ads) — strategic understanding required, hands-on execution optional. . . . Experience with project management tools (ClickUp, Asana, Trello, or similar). . . . Ability to manage expectations, negotiate timelines, and handle escalations with professionalism. . . . Bonus: experience in the home services or contractor industry, CRM knowledge, or light marketing/creative background. . . . Working Hours & Structure. . . . ‍ Full-time remote position. . . . ⏰ 8AM-5PM (CST). . . . Independent contractor role (handle your own taxes). . . . What You Get. . . . Work from anywhere — full remote flexibility. . . . Supportive leadership culture with accountability and results focus. . . . Competitive salary based on experience and leadership impact. . . . Opportunity to shape and lead a growing client success team. . . . To apply:. . https://weworkremotely.com/remote-jobs/door-gate-domination-director-of-account-management.