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Customer Experience & Operations Associate at EasyCompanies. Location Information: Anywhere in the World. . . Headquarters:. Sydney, NSW, Australia . URL:. . https://easycompanies.com.au. . . About Us. . For over 10 years, we’ve been helping people start and run their businesses. We run lean and efficient — it’s our ethos: no long boring meetings, no unnecessary layers of management — just focused solutions that makes life easier for customers. Along the way, we’ve built a reputation for service excellence, with more than . 28,000 5-star reviews. .. . We’re now looking for a dependable, independent associate to take ownership of customer service and operations, freeing the founder to focus on building and improving the platform.. . Why This Role. . You’ll be the first point of contact for customers, supporting them at one of the most exciting stages of their lives — starting a business — while serving as the steady frontline that keeps operations running smoothly so the founder can focus on growth.. . What You’ll Do. . . . Assist customers via . live chat, phone, and email . platforms.. . . . Support customers with tasks such as . company registration, business name setup, website configuration and business name transfers. .. . . . Handle day-to-day operations and admin.. . . . Work with external business partners on performance and reporting.. . . . This role has a rhythm of quieter stretches followed by busy bursts. In downtime, you’ll help refine FAQs, log feedback, and keep things running smoothly — always ready to step in when customers need you.. . . . What We’re Looking For. . . . Independent. — comfortable working directly with the founder in a lean setup.. . . . Professional communicator. — clear, patient, and able to explain simply.. . . . Trustworthy & reliable. — someone we can count on with customers and systems.. . . . Tech-savvy. — quick to learn tools (AI experience is a bonus).. . . . Calm under pressure. — steady when phones and chats overlap.. . . . Balanced mindset. — happy in both busy peaks and quieter stretches.. . . . Pride in your work. — you care about doing customer service well, not just “what’s next.”. . . . You’re comfortable working solo, managing your own day, and taking initiative without needing close supervision.. . . . Our Values. . ✨ . Ease. → Make things simple for customers and for the team.. ⚡ . Efficiency. → Keep things lean, focused, and streamlined.. . Excellence. → High standards, consistency, and care.. . What We Offer. . . . This opportunity is for someone who values stability and consistency — it’s steady, long-term work where reliability matters more than constant change.. . . . Independence and trust. — no constant check-ins or micromanagement.. . . . Laptop. . provided. (and internet i.e. Starlink if needed).. . . . We’re preferably seeking . Part-time. availability but will happily consider . Full-time. .. . . . If you’re dependable, thrive in independence, and want a steady role supporting customers at the start of their business journey, we’d love to hear from you.. . To apply:. . https://weworkremotely.com/remote-jobs/easycompanies-customer-experience-operations-associate.