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Product Manager at Edesk. Location Information: Anywhere in the World. . Headquarters:. Dublin . . At eDesk, we’re transforming the way eCommerce businesses handle customer support. Our AI-powered, multi-channel helpdesk enables merchants to automate and streamline their customer interactions, making support faster, smarter, and more effective. As we continue to disrupt the industry with cutting-edge AI solutions, we’re looking for forward-thinking product managers to drive our vision forward.. We’re looking for a . Product Manager . to take ownership of key product initiatives, shaping the future of AI-powered customer service. In this role, you’ll be responsible for identifying high-impact opportunities, defining solutions, and delivering meaningful outcomes in a given quarter. You will work cross-functionally with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems.. A key focus of this role will be embedding . deeper AI agents. into our product, increasing automation, and enhancing the level of autonomy in our support platform. You’ll play a critical role in evolving how AI operates within eDesk, improving accuracy, trust, and usability while balancing automation with human support.. YOUR ROLE AT EDESK. Drive AI-powered innovation. – Identify and shape opportunities for AI to increase automation, efficiency, and customer success.. Own the roadmap & execution. – Define product priorities, set clear goals, and deliver impactful outcomes in a given quarter.. Be data-centric . – Analyze product usage, customer feedback, and performance metrics to inform decisions and measure success.. Shape product work effectively. – Work closely with design and engineering teams to develop intuitive, scalable, and high-quality solutions.. Understand the customer deeply. – Engage with users to understand pain points, improve workflows, and ensure AI enhances—not hinders—their experience.. Balance AI and automation thoughtfully. – Ensure that AI-driven features enhance, rather than complicate, the support experience.. Collaborate cross-functionally . – Partner with commercial, success, and engineering teams to ensure alignment on goals and execution.. 8+ years proven experience in product management. , ideally in SaaS, customer support, or AI-driven products.. Strong product thinking and design sense . – Ability to shape product work that is intuitive, scalable, and delivers meaningful customer value.. Outcome-oriented mindset . – Focus on delivering measurable impact rather than just shipping features.. Data-driven decision-making. – Comfort in analyzing data, running experiments, and iterating based on results.. Customer-savvy . – Ability to understand customer needs and translate them into effective product solutions.. Domain knowledge in AI & LLMs . is a plus, but not a requirement – Familiarity with AI-driven automation and the evolving role of LLMs in customer support is beneficial but not a hard requirement. We value a strong product mindset over deep technical AI expertise.. . To apply:. . https://weworkremotely.com/remote-jobs/edesk-product-manager.