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Customer Experience Lead at Erythroslight. Location Information: Anywhere in the World. . . Headquarters:. california . URL:. . http://erythroslight.com. . . # Customer Experience Lead — ErythrosLight Location: Remote (LATAM, US, canada, Philippines, or South Africa). . **Location:** Remote (Colombia, Mexico, or Argentina preferred). **Hours:** Full-time, 40 hrs/week, US Pacific business hours (9am-6pm PT). **Compensation:** $2,000-$2,500/month depending on experience. . ---. . ## About ErythrosLight. . ErythrosLight is a premium red light therapy brand based in California. We sell the Erythros Laser Pro Mask ($1,149)—an FDA-cleared device featuring 164 medical-grade lasers plus 72 LEDs for skin rejuvenation and anti-aging.. . We're growing fast (8-10 sales daily) and our customers expect a premium experience to match our premium product. We need someone who can own customer experience end-to-end.. . ---. . ## The Role. . You'll be the voice of ErythrosLight. Every customer interaction—from first question to post-purchase support—goes through you.. . This isn't a script-reading job. You'll be talking to customers spending $1,000+ on a technical health device. They have real questions, real concerns, and high expectations. Your job is to make them feel confident buying from us and thrilled after they do.. . **You'll own:**. . - **Pre-sale questions** — Many customers email before buying. These conversations convert to sales. You'll need to understand our product deeply and explain why it's worth the price.. . - **Post-purchase support** — Setup questions, usage guidance, troubleshooting. Our product is technical—you'll learn how it works and help customers get results.. . - **Returns and complaints** — Handle these professionally. Protect our reputation and reviews. Know when to escalate to me.. . - **Review and testimonial requests** — Follow up with happy customers. Get reviews, request UGC, build social proof.. . - **Documentation** — Build and improve our FAQ, help articles, and response templates.. . ---. . ## What We're Looking For. . **Must have:**. . - Excellent written English — You're representing a premium US brand. Grammar, tone, and professionalism matter.. . - 2+ years customer support experience — Preferably e-commerce or technical products. Bonus if you've worked with premium/luxury brands.. . - Available US Pacific hours — 9am-6pm PT, Monday-Friday.. . - Reliable internet and quiet workspace — You'll be on video calls occasionally.. . - Ownership mentality — You see a problem, you fix it. You don't wait to be told.. . **Nice to have:**. . - Experience with Shopify (looking up orders, processing refunds). - Experience with helpdesk tools (Gorgias, Zendesk, Freshdesk). - Background in health, wellness, skincare, or beauty. . ---. . ## Why This Role. . - **Direct impact** — You're not a cog in a call center. You own customer experience for a growing brand.. . - **Growth potential** — As we scale, you could lead a small CX team.. . - **Stable, long-term position** — We're not looking for a 3-month contractor. We want someone who grows with us.. . - **Premium product** — You'll represent something people actually love, not cheap junk.. . ---. . ## Compensation. . $2,000-$2,500/month (paid monthly via Wise). . Full-time, long-term position. This is not a freelance gig.. . ---. . ## How to Apply. . Send an email to [email protected] with:. . 1. **Your resume or LinkedIn**. . 2. **A short note** (3-5 sentences) explaining why you're a good fit. . 3. **Written test** — Answer BOTH questions below as if you were already in the role:. . **Question 1:**. > *"A customer emails: 'I've been comparing your mask to the JOVS mask and the Omnilux mask. Yours is the most expensive. Why should I pay more for ErythrosLight?'*. >. > *Write your response to this customer."*. . **Question 2:**. > *"A customer emails: 'My order arrived and the box was damaged. I'm worried the product inside is broken. I paid over $1,000 for this and I'm really frustrated.'*. >. > *Write your response to this customer."*. . We'll review applications and respond within 5 business days.. . To apply:. . https://weworkremotely.com/remote-jobs/erythroslight-customer-experience-lead.