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Operations Manager (Germany) at EY. Location Information: Anywhere in the World. . . Headquarters:. Wrocław/Katowice - 2 days office/3 days remote . URL:. . http://ey.com. . . . Operations Manager (Germany). . . . Location: Wrocław/Katowice - 2 days office/3 days remote. . . . Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.. . . The opportunity. . . . The Operation Manager (Germany) will actively establish and maintain positive relationships with functional leaders of the Germany team ensuring their functional priorities, issues & concerns are addressed timely. This role requires functional hands-on approach to achieving best-in-class delivery experience between GDS and EY Germany by fostering collaboration across various departments & teams.. . . . Your key responsibilities. . . . . Operation management:. . . . Collaborate with cross-functional teams across geographies, ensuring effective relationship.. . Drive operational excellence, standardization, and scalability across engagements.. . Monitor KPIs, SLAs, and client satisfaction metrics across branches.. . Address operational issues raised by the Germany and GDS Enablement Services functional leaders.. . Supporting AI initiatives by coordinating details for their function.. . Mentor and coach team members, fostering a high-performance culture.. . . . . . Relationship & Stakeholder management. . . . Actively establish and maintain positive relationships with existing functional leaders and POC’s across Germany and GDS and help by addressing their concerns.. . Serve as the key point of contact for any issues that arise, ensuring timely and effective resolution. . Establishing a cadence with function leaders and / or deputies to get an appreciation of each function and its competencies.. . Understanding the priorities of each function and help towards alignment of Germany and GDS team priorities. . Approach potential partners and directors in Germany to cultivate fruitful relationships.. . . . . . Collaboration:. . . . Conduct workshops, meetings, and sessions to enhance integration between GDS and EY Germany. . Enable the 2 in a box model to yield standardization and automation of processes. . Have an understanding across functions to help solution operational and delivery issues if any. . Collaborate across departments such as DPS, Talent, Service Excellence, and GDS Finance to meet the needs of Germany stakeholders.. . . . . . Support Solutions for GDS:. . . . Provide high-quality support in solutioning and identifying new opportunities to enhance GDS and Germany integration.. . . . . . Transformational initiatives. . . . Monitor, track, guide and manage key transformational initiatives for enhancing collaboration between Germany and GDS. . . . . Skills and attributes for success. . . . . At least 10 years of experience in relationship management for larger delivery functions, with a proven track record in relationship building and maintenance.. . Excellent analytical skills with the ability to analyse stakeholder behaviour and comprehend business information.. . Strong interpersonal skills to build and maintain positive relationships with Germany stakeholders, demonstrating empathy and effectively managing conflicts.. . Proficient in executive presentations to detail mitigation plans addressing stakeholders’ concerns.. . Fluent in English; knowledge of the German language is advantageous.. . Understanding of GDS locations and Enablement services functions.. . Customer service-oriented and a collaborative team player.. . . . . Preferred Skills and Qualifications:. . . . . Bachelor’s degree. . Proven experience in customer-facing roles such as customer service, sales, business development, or solutioning.. . Strong problem-solving and negotiation skills.. . Excellent written and verbal communication skills.. . Strong organizational and planning abilities.. . Willingness to travel for client meetings and conferences as required. . . . . What we offer. . . . EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.. . . . . Continuous learning. : You’ll develop the mindset and skills to navigate whatever comes next.. . Success as defined by you. : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.. . Transformative leadership. : We’ll give you the insights, coaching and confidence to be the leader the world needs.. . Diverse and inclusive culture: . You’ll be embraced for who you are and empowered to use your voice to help others find theirs.. . . . . About EY. . EY | Building a better working world. . . . EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.. . Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.. . Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.. . . . If you can demonstrate that you meet the criteria above, please contact us as soon as possible.. . The exceptional EY experience. It’s yours to build.. . . . In compliance with the requirements of the Whistleblower Protection Act, our company has established the . Procedure for reporting breaches of law and undertaking appropriate follow-up actions. . Any misconduct should be reported through the EY Ethics Hotline.. . . To apply:. . https://weworkremotely.com/remote-jobs/ey-operations-manager-germany.