We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Service Design Consultant at EY. Location Information: Anywhere in the World. . . Headquarters:. Katowice - 2 days in office / 3 days remote . URL:. . http://ey.com. . . . Service Design Consultant. . . . Location: Katowice - 2 days in office / 3 days remote. . . . Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.. . . . Join EY GDS Poland – part of EY’s global integrated service delivery network – as a Senior Consultant in Service Design.. Be part of a global team of innovators, gain international experience, and collaborate with leading market players, multinationals, and innovators. Help businesses create user-centered, efficient, and impactful services.. . . . The opportunity. . . . We are looking for a passionate . Service Designer. or . Product Designer. with a strong focus on . Customer Experience (CX). who can seize opportunities for enhancing user experience and business efficacy. You will collaborate with cross-functional teams to design, prototype, and implement services that drive customer satisfaction and business success.. . . . Your key responsibilities. . . . . Conduct user research to uncover needs and pain points.. . Map processes and identify improvement opportunities.. . Create service blueprints, journey maps, and personas.. . Co-create concepts and solutions with stakeholders.. . Prototype and test designs for feasibility and impact.. . Facilitate workshops and collaborative design sessions.. . Monitor service performance and gather feedback.. . Stay current with industry trends and best practices.. . Define success metrics and track progress.. . . . . To qualify for the role, you must have. . . . . Bachelor’s degree in design, Human-Computer Interaction, or a related field.. . 3+ years of proven experience in Service Design, Customer Experience design, or Product Design. . Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.. . Strong portfolio showcasing your successful service design implementation.. . . . . Ideally, you’ll also have. . . . . Proficiency in additional languages (e.g., German or French).. . Knowledge of User Research, Usability Testing, and Analytics.. . Knowledge of product management and customer experience. . Experience in working with prototyping tools and graphical software.. . . . . What we look for. . . . . Proficiency in Design Thinking and User-Centered Design methodologies.. . Open-minded, proactive, and eager to tackle challenges while continuously learning.. . Ability to apply agile methods and collaborate effectively to deliver service solutions.. . Passion for design and commitment to iterating and improving services.. . Interest in working in a global, intercultural environment.. . Willingness to step outside your comfort zone, travel, and build strong cross-cultural relationships.. . Motivation to achieve and go the extra mile.. . . . . What we offer. . . . EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.. . . . . Continuous learning. : You’ll develop the mindset and skills to navigate whatever comes next.. . Success as defined by you. : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.. . Transformative leadership. : We’ll give you the insights, coaching and confidence to be the leader the world needs.. . Diverse and inclusive culture: . You’ll be embraced for who you are and empowered to use your voice to help others find theirs.. . . . . About EY. . EY | Building a better working world. . . . EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.. . Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.. . Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.. . . . If you can demonstrate that you meet the criteria above, please contact us as soon as possible.. . The exceptional EY experience. It’s yours to build.. . . . In compliance with the requirements of the Whistleblower Protection Act, our company has established the . Procedure for reporting breaches of law and undertaking appropriate follow-up actions. . Any misconduct should be reported through the EY Ethics Hotline.. . . To apply:. . https://weworkremotely.com/remote-jobs/ey-service-design-consultant.