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Customer Onboarding Specialist for Company Incorporations (Full Time) at Flag Theory. Location Information: Anywhere in the World. . . Headquarters:. Remote . URL:. . https://flagtheory.com/. . . Job Responsibilities. . . . Own the post-sale customer journey for company incorporation services across multiple jurisdictions.. . . . Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.. . . . Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.. . . . Coordinate with external vendors to ensure timely, accurate service delivery.. . . . Maintain and update SOPs for all onboarding and incorporation-related workflows.. . . . Identify friction points and implement improvements that enhance client satisfaction and response rates.. . . . Ensure compliance with internal quality checks and jurisdictional regulatory standards.. . . . . Requirements / Must Have. . . . 2+ years of hands-on experience in corporate services or company incorporation.. . . . Proven knowledge of KYC processes and compliance protocols.. . . . Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.. . . . Excellent written and spoken English; clear communicator under pressure.. . . . High level of empathy and client orientation; anticipates client concerns before they escalate.. . . . Demonstrated self-motivation and proactiveness in remote environments.. . . . Listen, Learn, Grow mindset. . . . Minimum 2 years of successful remote work experience.. . . . Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).. . . . Based in a European timezone (UTC to UTC+3).. . . . . Nice to Have. . . . Experience handling KYC for complex incorporations and/or international bank account setups.. . . . Multilingual fluency, particularly in languages relevant to offshore or international clientele.. . . . Familiarity with CRM tools or client-facing ticketing systems.. . . . . Benefits. . . . Work from anywhere, on a flexible schedule, part of a fully remote team. . . . Compensation based on experience . . . . 20 paid vacation days per year . . . . To apply:. . https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-2.