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Customer Support Email Specialist at Giftly, Inc. Location Information: Anywhere in the World. . . Headquarters:. San Francisco . URL:. . http://giftly.com. . . Customer Support Specialist (Email Focus). . Remote | Full-time . . We’re looking for someone to be the primary email support representative during core business hours—handling the majority of incoming customer inquiries and helping keep the inbox moving efficiently.. . This role is best for someone who is fast, clear, and comfortable handling a high volume of emails, including more complex or escalated customer situations.. . . . . . . What you’ll do. . . . Serve as the main email responder during core hours. . . . Handle a high volume of customer inquiries with speed and accuracy. . . . Manage and respond to escalated or high-emotion customer issues with professionalism and sound judgment. . . . Prioritize time-sensitive or high-impact cases. . . . Help triage incoming emails and keep the inbox organized. . . . Flag recurring issues or customer confusion to the team. . . . Assist with backlog when needed. . . . . . . . . What we’re looking for. . . . Experience in high-volume email support. . . . Strong written communication (clear, calm, and efficient). . . . Ability to stay composed and effective when handling frustrated or upset customers. . . . Good judgment on when to resolve independently vs escalate internally. . . . Comfortable working in a fast-paced, sometimes messy environment. . . . . . . . . What success looks like (first 60–90 days). . . . Consistently handling a large portion of daily email volume. . . . Keeping response times fast during core hours. . . . Confidently managing escalated customer situations. . . . Helping reduce backlog. . . . Identifying common customer issues and patterns. . . . . . . . . Why join Giftly?. . As a Giftly employee, you’ll enjoy the flexibility of remote work with the stability of a full-time role and benefits. You’ll work closely with a small, motivated team on a fun consumer product and gain exposure to many areas of the business. This is an ideal opportunity for someone who’s energetic, self-disciplined, and eager to grow—starting with email support during the holidays and evolving into a key voice for our customers year-round.. . . . To apply:. . https://weworkremotely.com/remote-jobs/giftly-inc-customer-support-email-specialist.