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Customer Onboarding & Support Specialist (Remote, South Africa) at Gymflow. Location Information: Anywhere in the World. . . Headquarters:. London, UK . URL:. . https://gymflow.io/. . . Customer Onboarding & Support Specialist (Remote, South Africa). . Full-Time | Remote |. OTE R630,000 - R810,000 per annum Depending on experience. . . The Role. . We’re hiring a Customer Onboarding & Support Specialist to:. . . Help new clients get set up and confident using Gymflow. . Solve support tickets with empathy and clarity. . Create documentation that reduces repeat questions. . Run consultative product demos that close deals. . . You’ll be joining a small, focused team where your impact is immediate and visible.. . . What You’ll Be Responsible For. . . . Client Onboarding & Training. (40%). . Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment.. . . . Product Demos. (40%). . Run live demos for prospective customers—focused on solving their business pain, not pitching features.. . . . Customer Support. (15%). . Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.. . . . Support Documentation. (5%). . Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.. . . . Voice of the Customer. (5%). . Flag product issues, trends, and friction points to the engineering and product teams.. . . . . You’re a Fit If You Have.... . . At least 2+ years in . SaaS onboarding, support, or customer success. . Excellent . written and spoken English. —clear, friendly, and professional. . Experience leading . screen-share trainings or live product walkthroughs. . Have excellent . technical comprehension. and can quickly understand how systems work and recommend solutions for client needs.. . A process-oriented mindset—you look for ways to document, systemise, and improve. . Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs). . . . Nice-to-Haves. . . Familiarity with CRMs, Stripe, Zapier, or fitness industry tools. . Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom. . Previous experience working in a fast-growing tech startup or B2B SaaS environment. . Links to help docs, demo videos, or customer education content you’ve created. . Proficiency in using AI tools to improve personal productivity. . . . Tools We Use. . · Notion · Loom · Linear · Stripe · Slack · Google Meet · Featurebase · Claude. . . What Success Looks Like in Year One. . . You’re leading new client onboarding and cutting time to value. . Product demos convert . 25%+ of leads. . 95%+ . CSAT score. across 200+ tickets/month. . Knowledge base content deflects . >50% of common queries. . Weekly product feedback from customers results in measurable improvements. . . . Location & Compensation. . . Remote across South Africa or Europe,. working in Greenwich Mean Time. . Base Salary: R420,000 - R600,000 per year depending on experience. . Sales Commission: Additional R210,000 OTE per year, commissions up-capped. . Full-time employee or long-term contractor (preferred). . . . How to Apply. . . Complete the application via . this link. . Include a . short Loom (max 5 min). sharing a time you made a customer process better.. . Share any support docs, videos, or demos you’ve created (if you have them).. . . . We respond fast.. Expect an intro call, a short exercise, and a final interview—all within two weeks if it’s a match.. . . . . To apply:. . https://weworkremotely.com/remote-jobs/gymflow-customer-onboarding-support-specialist-remote-south-africa.