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Community & Support Specialist - EST Time Zone (Consultant) at IFTTT. Location Information: Anywhere in the World. . . Headquarters:. San Francisco, CA . URL:. . https://ifttt.com. . . . Community (50%). . . Manage and engage with users on Reddit, Discord, and App Store reviews. . Respond to questions, posts, and feedback to foster a positive community experience. . Help users discover new ways to get value from IFTTT Pro. . Collaborate on campaigns and initiatives to boost community engagement. . Identify patterns in community discussions that inform product and content improvements. . . Support (50%). . . Efficiently triage support tickets IFTTT users. . Assist users in building Applets, including using filter code (JavaScript). . Create, audit and improve help center documentation. . Identify and reproduce technical issues, suggesting enhancements and improving user experience. . Become an internal IFTTT expert who can answer product questions from colleagues. . . . . Qualifications. . . . . Prior experience managing online communities for software or SaaS products. . Experience creating and editing help center or knowledge base content. . Strong writing and communication skills. . Passion for troubleshooting and problem-solving. . Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.). . Experience interacting with APIs and user authentication (OAuth 2). . Experience with JavaScript. . Experience with CRM tools or email support (Zendesk preferred). . Experience working remotely. . Fluency in written and spoken English. . . . To apply:. . https://weworkremotely.com/remote-jobs/ifttt-community-support-specialist-est-time-zone-consultant.