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Customer Support & Product Demo Specialist at Joby. Location Information: Anywhere in the World. . . Headquarters:. Miami, FL, USA . URL:. . https://joby.io/. . . About Joby. . Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.. . . . The role. . We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.. . . . What you will do. . . Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business. . Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting. . Host onboarding and support calls over Zoom to get new customers set up for success. . Turn common questions into help-center articles and saved replies. . Pass customer feedback to the team so the product keeps getting better. . . What we are looking for. . . 2+ years in customer support or customer success at a SaaS company. . Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom. . Excellent spoken and written English, confident presenting to business owners. . Self-managed, reliable and empathetic - you will often be the first person our customers talk to. . Bonus: experience with CRMs or with home-service / field-service businesses. . . What we offer. . . Full-time remote position, open worldwide. . $25,000 - $48,999 per year, depending on experience and location. . Product training and a clear playbook for demos and support. . A small, fast-moving team where your feedback directly shapes the product. . . How to apply. . Email . [email protected]. with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.. . To apply:. . https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist.