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Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time) at Lightup Network Solutions GmbH & Co. KG. Location Information: Anywhere in the World. . . Headquarters:. Frankfurt, Germany . URL:. . https://www.lightupnet.de. . . Please do NOT apply unless you speak BOTH German and French fluently.. . About Us. . Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.. . We place great emphasis on . security, service quality, and customer care. – and we are looking for support in the area of . monitoring & proactive customer communication. .. . . . Please do NOT apply unless you speak BOTH German and French fluently.. . Responsibilities. . . . Monitor and analyze. communication processes using internal tools (partly AI-assisted). . . . Review and validate unusual activities. according to internal criteria. . . . Proactively contact customers. when additional information or support is required. . . . Communicate clearly and empathetically. to assist customers in special situations. . . . Document and report. activities for internal tracking and quality assurance. . . . . . Please do NOT apply unless you speak BOTH German and French fluently.. . Requirements. . . . Fluent language skills in German, English, and French. (spoken and written). . . . Excellent communication skills – especially via phone and email. . . . High attention to detail, reliability, and sense of responsibility. . . . Experience in customer communication, call center, or support is a plus. . . . Basic understanding of telecommunications / IT is helpful, but not mandatory. . . . Independent, structured, and reliable way of working in a home office environment. . . . . . Please do NOT apply unless you speak BOTH German and French fluently.. . Conditions. . . . Freelance position. , not an employment contract. . . . Approx. . 4 hours per day (Monday–Friday). . . . Compensation: . 1,000 EUR net per month. . . . Fully remote. . . . Onboarding and support through our team, including internal tools. . . . . . Please do NOT apply unless you speak BOTH German and French fluently.. . Why Join Lightup?. . . . Meaningful role where your work directly contributes to . customer protection and service quality. . . . Part of a . small international team. , fully remote. . . . A responsible position where you can make a real difference for our customers. . . . . . Please do NOT apply unless you speak BOTH German and French fluently.. . To apply:. . https://weworkremotely.com/remote-jobs/lightup-network-solutions-gmbh-co-kg-monitoring-customer-communication-german-french-100.