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Freelance Social Media Community Manager at MB Social. Location Information: Anywhere in the World. . . Headquarters:. Remote . URL:. . https://mbsocial.com. . . Location:. Remote . (must work US hours). . . . MB Social is looking for an . experienced Community Manager. who is passionate about beauty, social media and has a strong track record in defining, building, and overseeing social media strategy while cultivating and nurturing a community. You will join a dynamic, collaborative and fast-paced remote environment, working with top beauty brands to help them grow, engage and support their community. The ideal candidate will have a social-first approach, is super flexible, nimble and can juggle projects that change in real time. . . . . WHO YOU ARE: . Always connected. Social obsessed. Positive, collaborative, and a team player. Effective communicator. Proactive, resourceful, and a creative problem solver. Extremely organized and detail-oriented. Plus: Beauty lover. . . . . ROLE & RESPONSIBILITIES:. . . . Manage and grow online communities for multiple clients across various social platforms, including, but not limited to, Instagram, TikTok, Facebook, X, and LinkedIn. . . . Daily Engagement: Manage and respond to all messages, comments, mentions, tagged photos, hashtags, and influencers/ambassador content . . . . Customer Service: Respond to questions, escalate concerns, provide recommendations, and collaborate with brand teams as needed. . . . Utilize client tools/preferred platforms (Sprout Social, Sprinklr, Meltwater, Dash Hudson, etc.). . . . Create and update FAQ documents as new answers arise. . . . Monitor, respond to, and track Influencer inbounds. . . . Support the Account Directors, and assist with social content calendar management by scheduling approved content, posting daily in-app (Reels, Stories, TikToks), and ensure all content goes live daily and is error-free. . . . . . Monthly Reporting: Add data, insights, and recommendations for review by the Account Director. . . . Stay up-to-date with social trends, topics and emerging platforms. . . . . . QUALIFICATIONS:. . . . 1+ years of community management experience at an agency OR experience with high-volume brand(s), specifically with organic social media (beauty, luxury, fashion, wellness). . . . Experience building engaged brand communities on social media. . . . Experience with community management tools (Sprinklr, Sprout Social, Dash Social, etc.). . . . Deep understanding of social platforms (Instagram, TikTok, Facebook, etc.). . . . Excellent communication (written, oral, interpersonal) and grammar skills. . . . Creative writer with the ability to embody a brand’s tone of voice . . . . Strong attention to detail, critical thinker, and problem-solver. . . . Customer Service experience a plus. . . . . . REPORTS TO: . Director of Community Management. . . . MEASUREMENT/EXPECTATIONS:. . . . . Client feedback. . . . Team Lead feedback. . . . Daily/monthly scope is maintained . . . . All checks are completed and inbounds are engaged with. . . . Response rate where applicable. . . . Accuracy on TOV. . . . Customer service questions are answered in a timely manner. . . . Influencer inbounds are properly responded to (maybe or no) and tracked. . . . Team lead/client is regularly alerted of new customer service/influencer inbounds. . . . . Daily or weekly depending on client preference and urgency . . . . . FAQ document is up to date . . . . Time Trackers is up-to-date and accurate. . . . Monday.com is up to date: meeting agendas are linked, next steps are added, brand decks/information is saved and linked, board is updated daily and weekly . . . . . . Client/team agenda is created at least 1 day in advance . . . . Agenda is updated: community management insights, tracker updates (Customer Service, Influencer/PR, etc.), pending questions, and competitor performance (if for a SMM client). . . . Notes, next steps, and client feedback and are clear. . . . Content is scheduled 1-2 weeks in advance and follows the content calendar . . . . Content is error-free (no typos, correct links, tags work). . . . Monthly recaps are submitted on time with little to no feedback. . . . . . ABOUT MB SOCIAL: . MB Social is a full-service social media agency for global businesses, brands, and talent led by a team of passionate women who believe social media starts with an engaged community.. . . . SOME CLIENTS INCLUDE:. CeraVe, SkinCeuticals, Lancôme, Palmer’s, Josie Maran, bareMinerals, Laura Mercier. . . . MB SOCIAL SPECIALIZES IN:. Social Media Strategy, Social Media Management, Community Management, Content Creation, Talent Management, Social Media Training. . To apply:. . https://weworkremotely.com/remote-jobs/mb-social-freelance-social-media-community-manager.