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Ecommerce Lifecycle Manager at North Spore LLC. Location Information: Anywhere in the World. . . Headquarters:. Portland, ME . URL:. . https://northspore.com/. . . POSITION OVERVIEW. . We’re looking for an Ecommerce Lifecycle Manager to own and scale our retention engine, turning first-time customers into confident repeat growers and rapid, lifelong brand advocates. You’ll manage email campaigns, build automations, and continuously test new ways to improve engagement, AOV, and retention. You’ll play a key role in shaping the customer experience beyond the first purchase, delivering the right message at the right time to support, educate, and inspire our community.. . This is a hands-on role for someone who thinks in systems, executes with speed, and continuously raises their own ceiling on what's possible.. . This is a full-time role and can be remote or in-person.. . . KEY RESPONSIBILITIES. . Lifecycle Strategy & Execution. . . Own the end-to-end lifecycle strategy across email and SMS — building and optimizing flows, managing the marketing calendar, and defining clear customer pathways that turn every customer into a rapid and loyal fan for life.. . Develop sophisticated segmentation strategies to deliver targeted, relevant messaging at scale, including the ability to design systems that scale without proportional effort. . Partner with marketing, creative, and ops teams to align lifecycle efforts with broader campaigns, product launches, and promotions — translating strategy into clear execution plans and owning the follow-through. . . Performance & Optimization. . . Monitor and report on campaign and flow performance (revenue, conversion rate, AOV, LTV, engagement). . Own retention reporting and analytics, including cohort analysis, customer segmentation performance, and lifecycle stage conversion. . Identify opportunities to improve retention and customer value. . Run ongoing A/B tests across subject lines, messaging, timing, segmentation, and offers. . Use data and customer behavior insights to refine lifecycle strategy. . . List Growth & Loyalty. . . Own list growth strategy across email and SMS, including onsite capture, lead magnets, and acquisition touchpoints. . Optimize conversion of new subscribers into first-time customers. . Manage and evolve loyalty and retention programs to increase repeat purchase rate and long-term customer value. . Identify opportunities to deepen customer relationships through rewards, education, and community-driven initiatives. . . Shopify & Ecommerce Support. . . Work within Shopify to support lifecycle initiatives. . Understand how products, collections, and landing pages are structured and managed. . Align onsite experience, promotions, and merchandising with lifecycle campaigns. . Collaborate on CRO opportunities that improve conversion and AOV. . . WHAT WE’RE LOOKING FOR. . . 3+ years of experience in lifecycle, email, or CRM marketing (ecommerce preferred). . Resourceful, self-directed, and comfortable with ambiguity — bias toward action, high bar for execution quality, and genuine curiosity about what's becoming possible with the tools and tactics available to modern lifecycle marketers. . Hands-on experience with Klaviyo or similar email/SMS marketing platforms (e.g., HubSpot, Iterable, Active Campaign). . Strong understanding of Shopify and how email marketing connects to the onsite experience. . Experience with Recharge or subscription-based ecommerce is a plus. . Proven ability to build, optimize, and automate lifecycle flows and campaigns. . Strong understanding of segmentation, personalization, and customer journeys. . Experience running A/B tests and using data to drive decisions. . Detail-oriented with a high bar for quality in execution. . . WHAT SUCCESS LOOKS LIKE. . . Increased repeat purchase rate and customer lifetime value. . Growth in email and SMS revenue contribution. . Improved engagement metrics (open rate, click rate, conversion rate). . A consistent cadence of testing and optimization. . Lifecycle becomes a predictable, scalable revenue channel. . . COMPENSATION. . Our salary range for this position is $65,000 - $90,000. Our benefits package includes:. . . 401k + employer match,. . Health insurance. . Dental insurance. . Vision insurance. . Short and long-term disability (Long-term is employer paid). . Life insurance (Employer paid). . Accident and critical illness insurance. . . To apply:. . https://weworkremotely.com/remote-jobs/north-spore-llc-ecommerce-lifecycle-manager.