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Customer Success Manager ( Remote / SaaS / Dutch ) at Publitas.com B.V.. Location Information: Anywhere in the World. . . Headquarters:. Netherlands . URL:. . https://www.publitas.com/. . . . . About us:. . We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.. . We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in . autonomy, challenge, and high ownership. , you’ll love it here.. . This role is for you if you... . . . . You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment.. . . . Speak and write fluently in . Dutch. – this is non-negotiable. . . . Are a proactive problem-solver with strong critical thinking and a customer-first mindset.. . . . Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms.. . . . Thrive in a fast-paced, fully remote culture and love working with international teams.. . . . Communicate clearly, diplomatically, and with empathy.. . . . . . This role is NOT for you if you.... . . . Need layers of process or someone to constantly tell you what to do. . . . Prefer “business as usual” over change. . . . Want a team where mediocre is okay. . . . Have never worked remotely and think async means “lonely”. . . . Are waiting for permission instead of taking initiative. . . . . . Job requirements. . . As a CSM at Publitas, you will focus on Customer Retention, Onboarding and SaaS client management. In more detail: . . . . You will own a portfolio of customers mainly in the Netherlands, supporting clients in retail and e-commerce to reach their business goals through Publitas.. . . . Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey.. . . . Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs. . . . Manage onboarding and product training, ensuring each client launches successfully and reaches value fast.. . . . Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay. . . . . . Monitor key account health metrics and act swiftly to resolve issues or risks of churn.. . . . Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience.. . . . Contribute to our learning culture, sharing insights, customer feedback, and process improvements.. . . . . . Who you are.... . . . Customer champion:. You put client goals at the center and work relentlessly to help them succeed.. . . . Proactive problem-solver:. You don’t wait for instructions - you spot risks early and act fast.. . . . Strategic advisor:. You go beyond support and guide customers toward growth and expansion.. . . . Clear communicator:. You explain complex things simply and handle tough conversations with empathy.. . . . . . Ownership-driven:. You take responsibility for outcomes, not just tasks.. . . . . . What We Provide to Help You Win.... . . . Salary: . €45,000–€65,000 per year (gross). , depending on your experience level and location.. . . . 25 vacation days. + your local national holidays. . . . A . top-tier MacBook. and remote-ready gear. . . . Monthly wellness budget. to invest in your health. . . . Co-Working. allowance. . . . Events, training, or courses. that directly and primarily contribute to your work at Publitas. . . . Free books. on Kindle and Audible. . . . Free . Publitas Swag. (merchandise). . . . . . How to Apply.... . We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at.. . Instead, we ask smart questions and give you a chance to show us what you’d bring to the role.. . . . No fluff. Just real insight into what it’s like to work together.. . . To apply:. . https://weworkremotely.com/remote-jobs/publitas-com-b-v-customer-success-manager-remote-saas-dutch.