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Customer Success Manager (Tech Startup) at Rankbreeze. Location Information: Anywhere in the World. . . Headquarters:. Remote . URL:. . https://rankbreeze.com/. . . Role Overview:. . We’re looking for a motivated . Customer Success Manager. to help our growing team scale our product support.. . . . Monthly salary range: . $2000 - $2500 USD.. . . . You’ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.. . . . If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!. . . . This position is ideal for someone who’s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.. . . . This role is set as a long-term . independent contractor . position.. . . . Key Responsibilities include, but are not limited to:. . . Scalable Customer Onboarding & Success: . Guide new customers through a seamless onboarding process with our software platform, setting them up for success.. . Ongoing Customer Support: . Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.. . Project Coordination:. Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.. . Service Management:. Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.. . Process Improvement:. Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.. . Performance Monitoring:. Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.. . Smart Support Optimization. : Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.. . . We’re Looking For Someone Who Has/Is:. . . Minimum 1 year in customer service, ideally in a startup or technology environment.. . Familiarity with Airbnb and the vacation rental market.. . Tech-savvy, proficient in using support software and quick to learn new tools and systems.. . Forward-thinking, intuitive, and action-oriented.. . Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.. . Strong problem-solving abilities and a customer-focused mindset. . Personable with exceptional communication skills (written, verbal, and in video).. . Able to thrive in a fast-paced, demanding startup environment.. . Fluent in English.. . . Why Rankbreeze?. . . Be part of a growing Canadian tech company with a global reach.. . Work in a flexible, remote environment.. . Enjoy continuous opportunities for professional growth.. . . Benefits of Joining Our Team. . . Growth opportunities. . Remote work environment. . Collaborative and fun team. . Public holidays off. . Vacation accommodation benefits. . . How to Apply:. . . Apply directly through our job board linked here: . https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Tech_Startup). . Answer all the questions within the job posting. Include the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying.. . Submit your resume, a cover letter explaining your interest and suitability for the role, and any relevant work samples or references.. . Submit pre-interview answers here: . https://www.videoask.com/fcw4rxyq4 . . . We’d love to hear from you! Join Rankbreeze and help our team unlock their full potential.. . To apply:. . https://weworkremotely.com/remote-jobs/rankbreeze-customer-success-manager-tech-startup.