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Customer Support Executive AI Platform at Sai Group Ltd. Location Information: Anywhere in the World. . Headquarters:. Kolkata, West Bengal, India . . We are looking for a . Customer Support Executive. to assist users of our AI-based platform that enables database connections, file uploads, and conversational interaction with data. The ideal candidate will help customers resolve technical issues, understand product features, and ensure a smooth user experience.. Key Responsibilities:. • Assist users with . connecting databases. (MySQL, PostgreSQL, MongoDB, etc.). • Help customers . upload files. (CSV, Excel, etc.) and query them using AI chat. • Troubleshoot basic . technical and usage issues. • Guide users through . product features and workflows. • Respond to customer queries via . chat, email, or ticketing system. • Escalate bugs or complex issues to the technical team with clear details. • Maintain logs of customer issues and resolutions. • Collect user feedback and share insights with the product team. Required Skills:. • Good . communication skills. (written & verbal). • Basic understanding of . databases and file formats. • Familiarity with . AI tools / chat-based systems. is a plus. • Ability to understand technical problems and explain solutions simply. • Customer-first mindset and problem-solving attitude. Preferred Qualifications:. • Experience in . SaaS / AI / Tech support. • Basic knowledge of . SQL queries. • Understanding of . APIs and data workflows. • Prior experience with . customer support tools. (Freshdesk, Zendesk, Jira, etc.). What We Offer:. • Opportunity to work with an . AI-driven product. • Learning and growth in . AI, data, and SaaS platforms. • Collaborative and fast-growing start-up environment. • Competitive salary (as per experience). . To apply:. . https://weworkremotely.com/remote-jobs/sai-group-ltd-customer-support-executive-ai-platform.