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E-commerce Operations Manager at Sana Vita Operations. Location Information: Anywhere in the World. . . Headquarters:. Austin, Texas . . Job Title:. E-commerce Operations Manager . . Location:. Remote. . Availability:. . . ·. . Preferred:. Monday through Friday and available 8:00 AM – 5:00 PM PST. . ·. . Acceptable: . Monday through Friday, available fours during 8:00 AM – 5:00 PM PST plus fours outside time window. . Type:. Full-Time Independent Contractor . Start Date:. Immediate. . About the Role. We are looking for a highly structured and detail-oriented E-commerce Administrator to manage the daily operations of our new e-commerce platform built on Medusa. We are launching in early February and require an immediate hire to assist with the critical 30-day pre-launch phase, focusing on system testing and Quality Assurance (QA). Post-launch, you will serve as the operational backbone of the store, managing high-volume orders (10k-20k/month) and serving as the escalation point for our Customer Service team.. . Key Responsibilities. . . Phase 1: Pre-Launch (First 30 Days):. . . Conduct rigorous end-to-end testing of the Medusa platform (browsing, cart functionality, checkout flows, payment gateways).. . Identify, document, and categorize system bugs or UX issues.. . Collaborate with the development team to prioritize and resolve issues before the go-live date.. . . Phase 2: Ongoing Operations:. . . Order Management:. Oversee the daily flow of 10,000+ monthly orders, ensuring successful processing from payment to fulfillment.. . Financial Reconciliation:. Manage payment captures, investigate fraud flags, and process complex refunds or adjustments.. . Vendor Coordination:. Act as the primary liaison with fulfillment vendors to troubleshoot shipping delays or inventory discrepancies.. . Tier 2 Support:. Resolve escalated tickets from Customer Service that require backend administrative access or technical investigation.. . Emergency Response:. Provide on-call support outside of standard hours for critical site outages or payment failures.. . . . Requirements. . . Experience:. 3-5 years of experience in E-commerce Operations or Administration.. . . Preferred:. Hands-on experience with . MedusaJS. .. . Acceptable:. Deep administrative experience with . BigCommerce. or . Shopify Plus. .. . . Technical Aptitude:. Ability to learn new dashboard interfaces quickly and understand the logic of e-commerce workflows (APIs, payment gateways, fulfillment logic).. . Communication:. Native or near-native English proficiency (written and verbal). Must be able to articulate technical issues clearly to developers.. . Soft Skills:. Extreme attention to detail, structured thinking, and a proactive "ownership" mentality.. . . Monthly Retainer:. $5,000 – $8,500 USD / month (based on experience). . To apply:. . https://weworkremotely.com/remote-jobs/sana-vita-operations-e-commerce-operations-manager.