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Customer Support Specialist at Select Saunas. Location Information: Anywhere in the World. . . Headquarters:. Casper, WY . URL:. . https://selectsaunas.com. . . . Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand. . Company:. Select Saunas (selectsaunas.com). Location:. Fully remote (must be based in the United States or Canada, ). Type:. Full-time. Compensation:. $40,000 + performance bonuses. . . About the role. . Do you want to help people become the healthiest version of themselves?. . Select Saunas is a high-ticket online-only retailer of premium saunas. Our customers make considered, high-value purchases, and the experience we give them before, during, and after the sale is what sets us apart.. . We're looking for a . Customer Support and Order Management Specialist. to own the order journey end to end: placing orders with our suppliers, keeping customers informed proactively, and resolving issues with the kind of white-glove care a high-ticket purchase deserves. You'll be the voice of the brand on email and phone, and the person who makes sure every order is accurate, on track, and delivered without surprises.. . This is an ideal role for someone who is organized, calm under pressure, and genuinely enjoys helping people, not just clearing a queue. A welcome bonus is a genuine interest in saunas and health and wellness!. . . . Join the early stages of a fast-growing company. . . . Be part of a small, fun, driven team. . . . This is a long-term position with the opportunity to move into a customer support team manager. . . . No limits on your advancement. . . . Act without being micromanaged. . . . Responsible Unlimited PTO (of course, and we won't disturb you). . . . Work from home and be an entrepreneur inside the company (without the risk of going alone). . . . What you'll do. . . Handle inbound contact.. Respond to customer emails and phone calls promptly and professionally.. . Place and manage supplier orders.. Submit orders accurately to our suppliers, confirm details, and follow them through to fulfillment.. . Assign and communicate tracking.. Add tracking numbers to orders and keep customers updated on shipment status.. . Reach out proactively.. Contact customers about their orders before they have to ask — confirmations, delays, delivery scheduling, and follow-ups.. . Resolve complaints and issues.. Coordinate with customers, couriers, and suppliers to manage freight damage, delays, returns, and any problems with empathy and a focus on a fair, fast resolution.. . Keep records clean.. Maintain accurate order, customer, and communication records.. . Manage social media accounts. . Light social media work - create posts showcasing customer saunas, manage the odd comment and DM.... . . What we're looking for. . . 1 to 3+ years in ecommerce customer support, order management, or a similar operations role. . Excellent written and verbal English communication. . Comfortable on the phone with customers, including pre-sale conversations. . Strong attention to detail (accuracy on high-value orders is critical). . Self-directed and reliable in a fully remote environment. . Comfortable learning and working in our order/helpdesk tools including Shopify and Gorgias. . . Nice to have. . . Experience with eCommerce. . Familiarity with Shopify and common helpdesk/order tools (e.g. Gorgias, Zendesk, Shopify). . Experience coordinating with suppliers or freight/LTL carriers. . A genuine interest in saunas!. . . Compensation & structure. . Base salary:. $40,000/year.. . Performance bonuses:. . . Quality and accuracy bonus. tied to customer satisfaction and response-time targets, and maintaining a low order-error rate. Compensation will naturally grow with increased experience and time.. . . Requirements. . . . . Internet: Fast, stable connection.. . Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise - no . loud. coffee shops, etc.. . . . How to apply. . Send an email with the subject ". Your. . Name. - CSR Application" to . [email protected]. .. The email should include your resume, a Vocaroo voice note under two minutes introducing yourself, letting us know why you're a great fit for this role, and mentioning your previous relevant experience.. . To apply:. . https://weworkremotely.com/remote-jobs/select-saunas-customer-support-specialist.