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Remote Customer Service Operator / Specialist at SERA Solution. Location Information: Anywhere in the World. . Headquarters:. Montreal, QC . URL:. . https://www.serasolution.com/. . . We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.. . Key Responsibilities. . • Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation. . • Provide timely updates on shipment status and resolve delivery issues or delays. . • Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment. . • Handle customer complaints professionally and escalate complex issues when necessary. . • Maintain accurate records of customer interactions and shipping transactions. . • Assist with processing shipping documents, invoices, and service requests. . • Ensure compliance with company policies and shipping regulations. . • Deliver exceptional customer service to maintain high satisfaction levels. . To apply:. . https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist.