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People Operations Leader - Full Time at Sienna Charles LLC. Location Information: Anywhere in the World. . Headquarters:. New York . URL:. . https://siennacharles.com. . . Role Overview. You will design and manage the systems that help the team perform at a high standard. You will ensure the CEO’s time is protected by serving as the primary point of contact for internal questions, decisions, and follow-up. You will raise the bar for leadership, communication, and performance across the team.. Key Responsibilities. Leadership Support. • Act as the first stop for internal questions, decisions, and clarifications.. • Translate the CEO’s priorities into clear instructions and expectations.. • Follow up with team members to ensure deadlines and deliverables stay on track.. • Manage internal communication flow so the CEO is only involved when necessary.. Team Management and Accountability. • Run weekly team meetings, check-ins, and accountability rhythms.. • Hold team members and managers accountable to deadlines, KPIs, and quality standards.. • Identify performance gaps early and address them with structure or coaching.. • Support managers in becoming stronger leaders who own their teams.. Hiring and Onboarding. • Manage hiring pipelines, coordinate interviews, and screen candidates.. • Build structured onboarding processes, success metrics, and 60-day plans.. • Create clarity for new hires through documentation, checklists, and expectations.. • Ensure every new hire is trained effectively and fully integrated.. Training and Development. • Build and deliver training programs for both managers and ICs.. • Coach managers on feedback, delegation, leadership, and communication.. • Create internal training materials, playbooks, and learning paths.. • Lead performance reviews and ensure clear development plans.. KPI and Performance Management. • Define KPIs and scorecards in collaboration with leadership.. • Track performance metrics and provide insights to the CEO.. • Ensure each team member knows their responsibilities and metrics.. • Improve dashboards, reporting tools, and performance rhythms.. Process Improvement. • Build and document SOPs, policies, and workflows across the team.. • Identify bottlenecks and operational inefficiencies and improve them.. • Standardize internal communication for clarity and predictability.. • Ensure systems scale with the company’s growth.. Who You Are. • A strong communicator who brings clarity, calm, and confidence to teams.. • A builder who loves creating systems, structures, and processes.. • A natural coach who develops people and elevates managers.. • Highly organized with excellent follow-through.. • Confident holding others accountable, even senior team members.. • Comfortable taking internal load off the CEO and enabling her to operate at a strategic level.. • Thrives in a fast-paced, founder-led environment.. . Our Application Process:. . . As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction.. . Candidates who complete . both the written questions and the video. will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.'. . Kindly submit your application via email at [email protected]. . . Questions:. . . . What is your management and communication style? Include details on the smallest and largest teams you have supported or led, and how you ensured accountability.. . Describe a situation where you took over people-related responsibilities from an executive or founder. What did you handle, and what impact did it have on their time and the team’s performance?. . Walk me through a hiring or onboarding process you personally built or improved. What problem were you solving, what steps did you take, and what was the outcome?. . Describe a time you identified a team or manager performance problem. What steps did you take to diagnose it, fix it, and ensure long-term improvement?. . VIDEO QUESTION: Record a 1 to 2 minute video explaining why you are a great fit for this People Operations Lead role. Include one concrete example of how you improved performance, culture, or accountability within a team. . . Note: When submitting your application and responses, kindly include your country of residence, LinkedIn Profile, and Resume.. . . Requirements. • 3 plus years in People Ops, HR, Chief of Staff, or Operations roles.. • Experience training managers and running performance systems.. • Strong background in hiring, onboarding, and team development.. • Highly comfortable with KPIs, scorecards, and performance reviews.. • Skilled in Monday.com, Google Workspace, documentation, and communication tools.. • Available during EST hours (8am to 5pm) with flexibility for time-sensitive issues.. Why Join Us. You will help build the internal engine that powers a luxury company. You will work closely with the CEO, improve team performance, strengthen culture, and create a high-functioning environment where people thrive. This role has significant influence and ownership.. . To apply:. . https://weworkremotely.com/remote-jobs/sienna-charles-llc-people-operations-leader-full-time.