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Client Success Advisor at SiteCare. Location Information: Anywhere in the World. . . Headquarters:. LaGrange, Georgia . URL:. . https://sitecare.com. . . Role Summary. . The Client Success Advisor owns the ongoing relationship for a portfolio of clients. This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.. . Responsibilities. . . Own and manage a portfolio of high-value client accounts.. . Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.. . Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work.. . Monitor client consumption relative to plan scope. Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage.. . Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress.. . Hold delivery teams accountable on quality and timeliness. Flag risks early and escalate directly before issues surface in client-facing meetings.. . Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments.. . Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets.. . Coordinate with delivery, support, and development teams on larger engagements.. . Maintain ownership of the client relationship throughout.. . Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.. . . Qualifications. . . 4+ years managing client relationships in a B2B services or agency environment.. . Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation).. . Demonstrated ability to identify and close account expansion opportunities.. . Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades.. . Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention.. . Ability to work across teams and step into active colleague workflows when the client situation warrants it.. . Strong remote communication skills. Able to build trust and manage relationships without in-person interaction.. . Comfortable operating in a role with evolving structure. This function is new and the successful candidate will help define it.. . . Key Performance Indicators. . . Client retention rate within assigned portfolio.. . Account expansion revenue against targets.. . Tier alignment accuracy across portfolio.. . Proactive anticipation of client needs and risks.. . Client satisfaction and relationship health scores.. . Internal escalation rate and resolution effectiveness.. . . Working Conditions. . . Fully remote position.. . Must be available during US business hours.. . Travel not anticipated.. . . To apply:. . https://weworkremotely.com/remote-jobs/sitecare-client-success-advisor.