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Head of Customer Success & Operations at Socialware. Location Information: Anywhere in the World. . . Headquarters:. Remote . URL:. . https://fansmetric.com. . . We're looking for a sharp, high-agency operator to take ownership of customer onboarding, growth, and business operations at a profitable SaaS platform in the creator economy. Your primary job is getting customers live on our platform and generating revenue - then driving adoption, retention, and growth from there.. . This is a full-time, long-term role (not freelance or part-time). You'll work directly with the CEO and be a key business-side hire outside of product/engineering.. Exposure to adult industry / creator economy - you need to be genuinely comfortable with that.. . What You'll Do:. . . . Own the full customer onboarding process end to end - from signup to first revenue. . . . Be the primary point of contact for customers during setup and early usage. . . . Coordinate with the product and engineering team on KYC, payments, payouts, and go-live matters. . . . Chase when things stall - nothing sits untouched for days. . . . Build repeatable onboarding playbooks where none currently exist. . . . Communicate product updates and new features to existing customers - if we ship something and nobody uses it, that's your problem. . . . Set up and run customer communication (product updates, announcements, tips). . . . Own the company's marketing presence - website, social media, email, content. . . . Build repeatable acquisition channels (affiliates, content, outbound, events, partnerships). . . . Manage vendor and partner relationships as needed. . . . Identify operational gaps and build processes to fix them before they become problems. . . . Requirements:. . . . 2+ years experience in operations, customer success, account management, or a generalist startup role. . . . You've onboarded clients or customers onto a product/agency before - you know what the process looks like and what goes wrong. . . . SaaS, startup, or fast-moving online industry experience (creator economy, crypto, web3, e-commerce, gaming) - you understand the pace and chaos of early-stage. . . . Fluent written/verbal English - you'll be writing emails to & calling with customers, partners, and stakeholders daily. . . . You make decisions and move without waiting for permission. . . . Organized enough to track multiple customers, multiple workstreams, and multiple deadlines without dropping things. . . . Comfortable with modern tools/softwares (Slack, ClickUp, Telegram, etc.). . . . Bonus: OnlyFans/OFM, adult, crypto, gambling or creator economy experience. . . . Bonus: marketing experience (email campaigns, social media, website management). . . . Bonus: management experience or experience running your own project/business. . . . What We Offer:. . . . Full-time role, $4,000-8,000/month USD depending on experience. . . . Performance-based compensation (revenue share on platform growth you drive) for the right person. . . . Long-term stability - profitable company for 5+ years. . . . Remote-first, async-first culture with fast decision-making. . . . Direct access to the CEO, real ownership, and a clear path to a leadership position as the company scales. . . . You'll have visibility into every part of the business from day one. . . . Timezone:. . Must be between GMT+0 (e.g. UK) and GMT+8 (e.g. Bali), or willing to work those hours.. . To apply:. . https://weworkremotely.com/remote-jobs/socialware-head-of-customer-success-operations.