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Head of Operations at Solé Bicycles. Location Information: Anywhere in the World. . . Headquarters:. Venice Beach, California . URL:. . https://solebicycles.com. . . About the Role:. . As the Head of Operations, you will lead the end-to-end operational workflow of our business, spanning e-commerce fulfillment, customer service, retail, and logistics. You’ll play a critical role in ensuring we operate efficiently, profitably, and in alignment with our brand standards.. . . Responsibilities:. . . . Oversee domestic operations: inventory management, inbounding, fulfillment, and shipping logistics. . . . Manage international operations: monitor and coordinate overseas order flow and processing. . . . Lead and improve customer service team performance using Gorgias and internal systems. . . . Own all operational processes for the web business, ensuring a smooth end-to-end customer journey. . . . Oversee the physical retail store’s day-to-day operations and staff. . . . Audit and improve internal systems, processes, and documentation using tools like Confluence and Asana. . . . Collaborate cross-functionally with the finance, marketing, and product teams to ensure smooth execution of business initiatives. . . . Analyze and optimize key operational KPIs such as fulfillment speed, customer satisfaction, and cost efficiency. . . . Identify inefficiencies, propose strategic improvements, and help scale operational systems to support growth. . . . . Requirements:. . . . 5+ years of operations leadership experience (preferably in e-commerce, retail, or DTC brands). . . . Proven success overseeing fulfillment, logistics, customer service, and retail ops. . . . Comfortable working across departments with both internal teams and external vendors. . . . Extremely organized and detail-oriented with a bias for action and problem-solving. . . . Excellent communication and team leadership skills. . . . Experience in lean startup environments or companies undergoing operational scaling is a plus. . . Must be able to work in Pacific Standard Time in the US. . . . Technical Experience (Required):. . . . Shopify. – familiarity with backend, order management, and fulfillment workflows. . . . Gorgias. – experience managing support tickets, macros, and customer service agents. . . . Asana. – for task/project management across departments. . . . Confluence. – documentation and process building. . . . QuickBooks. – operational coordination with finance team on invoices, POs, etc.. . . . Google Workspace. – Sheets, Docs, Gmail, and Drive. . . . AI Tools (.AI). – strong understanding of how to leverage AI tools for operational efficiency and automation. . . . . To Apply:. . Please submit the following to the email provided above:. . . . Resume (Required). . . . Loom Video (Required). – In your Loom video (3–5 minutes), please address the following:. . . . Introduce yourself and your background. Why are you a strong fit for this role and Solé Bicycles?. . . . Walk us through your experience running day-to-day operations. What areas were you responsible for, and what improvements did you help drive?. . . . Share an example of a time you identified an operational inefficiency and how you solved it. What was the impact?. . . . Describe your experience with .AI tools in your workflow. How have you used AI to improve processes, automate tasks, or manage projects?. . . . Tell us about a system, process, or tool you implemented that significantly improved team efficiency or business performance.. . . . State your compensation expectations. Please provide your ideal monthly or annual compensation range for this role.. . . . . . To apply:. . https://weworkremotely.com/remote-jobs/sole-bicycles-head-of-operations.