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Customer Support (technical) at Umbrel. Location Information: Anywhere in the World. . Headquarters:. Remote . . In this role, you will:. Support our users across all online channels (email, Discord, website chat, forums, social medias, etc). Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues. Collaborate with engineers on our team to debug through challenging technical issues. We hope you:. Have great written communication skills. Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands). Like talking to users and are willing to constantly do so without external encouragement. Are able to empathize with users, and genuinely care about their problems — we can’t exist without them. . To apply:. . https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical.