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***TALENT POOLING*** Customer Support Representative at Virco Talent. Location Information: Anywhere in the World. . Headquarters:. Manila Philippines . . Salary:. To Be Announced. . Employment Type:. Full-Time | Remote. . About the Role. . We are building our . talent pool. for skilled and service-oriented . Customer Support Representatives. who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally.. . Key Responsibilities. . . Respond to customer inquiries via email, chat, or phone in a timely and professional manner. . Provide accurate information and effective solutions to customer concerns. . Document interactions, feedback, and issues in the company's support system. . Escalate complex or unresolved cases to higher-level support when necessary. . Collaborate with internal teams to ensure a positive customer experience. . Maintain up-to-date knowledge of company products, services, and policies. . Contribute to the continuous improvement of customer service processes. . . Qualifications. . . At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role. . Strong written and verbal communication skills. . Excellent problem-solving and multitasking abilities. . Empathetic, patient, and customer-focused mindset. . Proficiency with customer support and productivity tools, such as:. . . Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud). . CRM platforms (Salesforce, Zoho, HubSpot CRM). . Communication tools (Slack, Zoom, Microsoft Teams). . Knowledge base or chat support tools (LiveChat, Front, Help Scout). . Microsoft Office or Google Workspace applications. . . Comfortable working independently in a fully remote environment. . Flexible and adaptable to changing priorities and customer needs. . . To apply:. . https://weworkremotely.com/remote-jobs/virco-talent-talent-pooling-customer-support-representative.