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US Remote Technical Support Advisor at VXI Global Solutions. Location Information: Anywhere in the World. . . Headquarters:. Los Angeles, CA . URL:. . https://vxi.com/. . . . Location:. Remote. . Join Us as a Technical Support Advisor!. . . Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! . . What You’ll Be Doing:. . . Customer Service Excellence:. . . . . Handle customer inquiries via phone, delivering tailored solutions to technical issues. . . . . Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. . . . . Technical Support & Troubleshooting:. . . . . Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. . . . . Use multiple systems to research and deliver efficient, real-time solutions. . . . . Adaptability in Communication:. . . . . Connect with a diverse range of customers by adjusting your communication style to meet their needs. . . . . Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. . . . . Team Collaboration:. . . . . Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals. . . . . What We’re Looking For:. . . Customer Service Focus:. . . . . Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). . . . . Technical Enthusiasm:. . . . . A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting. . . . . Resilience Under Pressure:. . . . . Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. . . . . Learning & Growth Mindset:. . . . . Open to feedback and coaching, with a drive to continuously improve and excel. . . . . What You Bring:. . . . . Proven experience in customer support or technical assistance, ideally in a call center setting. . . . . Strong verbal and written communication skills. . . . . Problem-solving abilities with a flexible, adaptable approach to challenges. . . . . Confidence in navigating multiple software tools and systems to resolve issues. . . . . A self-motivated attitude with effective time management skills. . . . . . What You’ll Get:. . . . Competitive Pay:. . . . . $17.31 per hour, with opportunities for performance-based incentives. . . . . Comprehensive Benefits:. . . . . Full health insurance package, including medical, dental, and vision coverage. . . . . Cell Phone Perks:. . . . . $25/month per line for unlimited phone, text, and data (restrictions may apply). . . . . Training and Growth:. . . . . Paid training to set you up for success. . . . . Career advancement opportunities with a globally renowned leader in technology innovation. . . . . Referral Bonuses:. . . . . Earn ongoing bonuses for referring new employees through our Referral for Life Program. . . . . Supportive, Inclusive Environment:. . . . . Thrive in a dynamic virtual work environment with a team that’s dedicated to your success. . . . . Enjoy a culture that values diversity—we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. . . . . . Remote Work Requirements. . . Private Workspace:. A quiet, dedicated workspace with no distractions. . . . . Ergonomics:. A comfortable desk setup with all necessary equipment. . . . . Internet:. A reliable internet connection with a minimum of. 20 Mbps. download and . 10 Mbps. upload speed. . . Ethernet Connection. : Must be hardwired; Wi-Fi is not acceptable.. . . . Why You’ll Love Working Here:. . . At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise, you’ll find the perfect space to grow and succeed with us. . . Ready to Take the Next Step?. . . Apply today to become a . Technical Support Advisor. and help us create extraordinary customer experiences! . . . If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!. . To apply:. . https://weworkremotely.com/remote-jobs/vxi-global-solutions-us-remote-technical-support-advisor.