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Customer Support Specialist | Crypto iGaming Platform at Whale Season. Location Information: Anywhere in the World. . . Headquarters:. Costa Rica . URL:. . https://whaleseason.io. . . Fully Remote | Competitive Salary | ⏰ Full-Time. . . The Opportunity. . Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.. . Primary Focus:. Customer Support (60%) | Community Management (30%) | Business Development (10%). . . What You'll Do Day-to-Day. . Customer Support (Your Main Responsibility). . . Handle 40-60+ live chat and email tickets daily via . Intercom. . Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries. . Troubleshoot technical issues with urgency and clear communication. . Document solutions and build out our help center. . Maintain 95%+ CSAT and sub-5 minute response times. . . Community Management. . . Actively moderate and engage on . Discord. (our main hub), . Reddit. , and gaming forums. . De-escalate issues, celebrate wins, and keep the vibe positive. . Share updates, host events, and create sticky content. . Report community sentiment and player feedback to leadership weekly. . . Growth & Outreach. . . Post strategically in crypto gaming communities and forums to attract quality players. . Build relationships with micro and mid-tier . KOLs. in the crypto gaming space. . Identify partnership opportunities through authentic engagement. . . . Your Schedule. . . 5 days/week, 8-hour shifts. (40 hours total). . Flexible shift times based on coverage needs (we'll discuss during interview). . Weekend availability may be required on rotation. . . . You're a Perfect Fit If You Have:. . Must-Haves (Non-Negotiable). . ✅ . Native/fluent English. - impeccable grammar, spelling, and communication. ✅ . 2+ years hands-on crypto experience. - you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture. ✅ . 1+ year customer support experience. with measurable performance metrics. ✅ . Intercom proficiency. (or Zendesk/Freshdesk—live chat platforms). ✅ . Discord community management. - you've actively moderated servers with 500+ members. ✅ . Genuine passion for gaming. - you understand player psychology and gaming communities. . Strong Preferences. . ⭐ iGaming/online casino/sportsbook experience (huge plus). ⭐ Knowledge of provably fair systems, house edge, RTP. ⭐ Experience with KOL outreach or affiliate marketing. ⭐ Active on Crypto Twitter, Telegram, or BitcoinTalk. ⭐ Understanding of responsible gambling practices. . . What Makes You Stand Out. . . You've worked in crypto startups or Web3 projects before. . You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.). . You've grown or managed online communities organically. . You understand meme culture and can communicate with players authentically. . You've personally used crypto casinos or gaming platforms. . . . How to Apply (Read Carefully). . Send the following to [email/application link]:. . . Resume. highlighting relevant experience. . Required written responses. (this is how we filter—incomplete applications will be rejected): . a) Crypto Background (150-250 words). b) iGaming Experience (100-200 words). c) Support & Community Proof (Include links/evidence). d) Scenario Response (Test your skills). . "A player deposited 0.1 ETH 2 hours ago but it's not showing in their account. They're frustrated and threatening to leave a bad review. Write your response to them.". . . . How long have you been in crypto?. . What projects/protocols do you use regularly?. . What's your involvement in the space? (Trading, DeFi, NFTs, communities, etc.). . . . . . Any experience in online casinos, sportsbooks, or gaming platforms?. . If none, explain your familiarity with the industry. . . . . . Link to Discord server you've managed or moderated. . Screenshots of support metrics or customer feedback. . Examples of community posts/engagement you're proud of. . . . Optional but recommended:. . . . Your Crypto Twitter/Telegram handle. . Portfolio of communities you've built or managed. . . . . . Why Join Us?. . . Work from anywhere in the world. . Be part of the crypto gaming revolution. . Competitive salary commensurate with experience. . Direct impact on company growth and culture. . Collaborative team that values your input. . . . Our Hiring Process. . . Application review. (we actually read every thoughtful submission). . 15-min screening call. (culture fit, logistics). . Skills assessment. (live chat simulation + crypto knowledge test). . Final interview. (meet the team, discuss compensation). . Offer. (fast decisions for the right candidate). . . . ⚠️ Important Notes:. . . Applications without the required written responses will be . automatically rejected. . We prioritize quality over speed—take time to craft thoughtful answers. . We're looking for 1-2 people maximum, so competition is high. . No agencies, no outsourcing companies. . . . Ready to be our players' hero? Apply now.. . To apply:. . https://weworkremotely.com/remote-jobs/whale-season-customer-support-specialist-crypto-igaming-platform.