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Merchant Support Specialist - Americas at Zapiet. Location Information: Anywhere in the World. . . Headquarters:. United Kingdom . URL:. . https://www.zapiet.com/. . . The Role. . We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.. . Who We're Looking For. . Required Qualities. . . A patient, empathetic professional with a great sense of humour. . Exceptional written and verbal communication skills in English. . Tech-savvy and proficient with SaaS applications. . Proven Shopify experience. . Familiarity with Microsoft Teams and O365 suite applications . . Flexibility to work across Americas timezone, including weekend availability. . Strong independent working style with high self-motivation. . Availability in later Americas time zones. . . Bonus Qualifications. . . Fluency in a second (or third) language. . Additional e-commerce platform experience. . . Key Responsibilities. . . Provide comprehensive customer support across multiple channels: . . Email. . Live chat. . Social media. . Telephone support. . . . Conduct personalized onboarding and setup sessions via video calls. . Develop and maintain help documentation and tutorials. . Analyse and track feature requests and support trends. . Contribute to continuous improvement of our support processes. . . Why Join Zapiet?. . . Work with a self-funded, profitable company that prioritizes customer success. . Collaborate with an international team spanning 15 countries. . Make a meaningful impact on company growth. . Enjoy a dynamic, meeting-light work environment. . Opportunity for significant personal and professional development. . . Our Global Footprint. . . Supporting over 10,000 merchants worldwide. . Team members in 15 countries. . 24/7 coverage across global time zones. . Cutting-edge e-commerce solutions. . . How to Apply. . If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!. . Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.. . To apply:. . https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-americas.