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Association Director of Clients at Impact Association Management. We are actively searching for a Director of Clients (DoC) to add to our team. As a member of Impact’s Management Team, this new role will be dedicated to developing and maintaining client-business relationships in addition to acting as the designated Executive Director for a limited number of Impact clients. .  . About Us . Founded in 2006, we are an Association Management Company that specializes in running small to medium-sized Associations led by volunteers. We are excited about our growth over the years and we want to keep the momentum going! . Impact AMC headquarters is located in Madison, WI. However, many of our employees work remotely across the country. We are happy to offer a flexible work environment for our employees, including the option to work from home and/or in-office. . Learn more about Impact on our website: ImpactAMC.com. . Director of Clients Duties . The DoC serves as a liaison between Impact and its clients, ensuring excellent customer service, client satisfaction, and client retention.  . The DoC is responsible for: . Ensuring long-term partnerships with happy boards of directors . Developing a strong understanding of each Association’s members, offered benefits, and needed benefits  . Working with each client’s dedicated Impact team members to develop creative solutions for member growth and retention as well as plans for additional revenue streams . High-level project management for all new Impact clients.  . Working closely with Impact’s Executive Directors to ensure successful client integration with Impact  . Ensuring clients are satisfied with Impact at all times, resulting in long-term business by resolving any outstanding issues, proactively providing solutions and ideas, and generally working on client success at all levels . Job duties include but are not limited to: . Periodic audits of all client work with a perspective of identifying issues or concerns on the Impact team’s timeliness, work quality, etc. that could endanger client retention. . Periodic check-ins with clients to ensure high quality work and continued partnership with Impact. . Working directly with staff when client concerns arise, identifying the issue, and ensuring solutions are implemented. This will include oversight of client-teams, project and task management, and repeated follow-ups with client and staff. . Working as part of the Management Team to ensure Directors and CSuite are informed on staff concerns. . Contributing to Impact’s strategic company goals and initiatives. . Playing a pivotal role in new client onboarding to ensure positive partnerships for our new clients, helping to troubleshoot issues and advise next steps. This includes frequent check-ins during the first months of partnership with client-teams and the client. . Managing annual reviews for clients. . Reviewing/receiving client updates and providing frequent updates to Impact’s Chief Operating Officer on clients. .  . Executive Director Duties . The DoC will also act as the designated Executive Director for one to two Impact clients. In this capacity, the DoC will be responsible for:  . Governance of their dedicated Associations . Effectively leading staff in the deployment of best practices in association management . Facilitating strategic planning for clients and overseeing implementation of strategic goals . Member and revenue development . Overseeing and implementing all activities approved by the Board . Overseeing legal responsibilities of the organization (taxes, bylaws, entity filings, trademarks, etc.)  . Assisting in annual marketing plan development and implementation, including determining appropriate target audiences and institutions, objectives, tactics and desired outcomes . Actively participating in, or leading if appropriate, Board meetings, Committee meetings, virtual meetings, and conference calls, as needed . There may also be travel requirements to meet with clients and attend professional development events. . Required Experience:  . Minimum of 5 years of association management experience . Minimum of 5 years in B2B customer service and/or sales management role . Minimum of 3 years of team management or leadership . Proven ability to be hands-on (you are the doer as well as the thinker!) . Expert with Microsoft Office products (Word, Excel, PowerPoint, Publisher) . Experience working within one or more AMS platforms . Proven ability to multi-task and work independently . Strong ability to self-motivate and motivate others . Incredibly strong attention to detail and organizational habits . Tech savvy and able to learn new technologies quickly and easily . Bachelor’s degree . Fun, yet professional attitude! . This is a full-time position that offers a flexible schedule. However, employees must be consistently available during Impact’s core work hours: 9:00am - 3:00pm Central Time. . Salary range: $65,000 - $80,000 per year. Company Location: United States.