Dutch Speaking Customer Support for Music Streaming Platform Department at Mercier Consultancy Europe. Mercier Consultancy is pleased to announce an opening for a Dutch Speaking Customer Support Agent in our Music Streaming Platform Department. In this dynamic role, you will be the primary point of contact for our users, providing exceptional support and assistance related to our music streaming services. Your fluency in Dutch will enable you to effectively communicate with our customer base, helping them navigate the platform, address their concerns, and enhance their overall experience. If you have a passion for music and a dedication to excellent customer service, we invite you to join our team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Dutch regarding our music streaming services.. . Assist users with account creation, playlist management, and subscription inquiries.. . Troubleshoot technical issues related to playback, account access, and billing.. . Document customer interactions accurately to maintain high-quality service standards.. . Collaborate with the technical team to escalate and resolve more complex issues effectively.. . Keep abreast of music trends, platform updates, and new features to better assist customers.. . Encourage user engagement through timely support and promotions.. . . Fluency in Dutch and English, both written and spoken, is crucial.. . Experience in customer support, especially within the music or entertainment industry, is preferred.. . Excellent communication skills and a customer-oriented mindset.. . Proficiency in handling multiple inquiries simultaneously in a fast-paced environment.. . Basic technical troubleshooting skills relating to music streaming applications.. . A passion for music and familiarity with streaming platforms is a plus.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.
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