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Portuguese Speaking Customer Service Agent In Greece - Fully Paid Relocation at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Agent based in Greece - with fully paid relocation! This position invites you to join a vibrant team dedicated to delivering excellent customer service to Portuguese-speaking clients. Experience the beauty of Greece while advancing your career in a dynamic work environment.. Responsibilities. . Provide support to Portuguese-speaking customers through phone, email, and chat, addressing inquiries related to products and services.. . Offer insightful information and solutions to enhance the customer experience, ensuring satisfaction with every interaction.. . Resolve customer complaints efficiently and professionally, escalating issues when necessary.. . Maintain accurate records of customer interactions and outcomes in the CRM system.. . Collaborate with colleagues and other departments to improve service quality and address customer needs effectively.. . Stay informed about product updates and company policies to provide the most accurate assistance to customers.. . . Fluency in Portuguese (both written and spoken); proficiency in English is preferred.. . Experience in customer service, ideally in a contact center or retail environment.. . Exceptional communication and interpersonal skills with a strong commitment to customer satisfaction.. . Problem-solving skills and a proactive attitude towards addressing customer inquiries.. . Proficient in using CRM systems and standard office applications.. . Ability to work independently and as part of a team in a fast-paced environment.. . Willingness to relocate to Greece and embrace a new cultural experience.. . Company Location: Ireland.