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Collections and Billing Analyst at Calabrio. Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. . Introducing Calabrio.  – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. . We are looking for a Collections and Billings Analyst who will drive the collections and billings processes for reseller partners and customers, primarily in North America. The ideal candidate will have a background in accounting, finance, or business administration and high-growth global environment. This is a great opportunity for someone who is results driven and organized with strong communication skills.. What you’ll be doing:. . Reach out to customers to inquire about past-due payments. . Proactively manage billing requirements per customer contracts. . Collaborate across the organization to research and resolve customer inquiries. . Follow-up with customers and reseller partners on outstanding issues. . Follow billing policies and procedures to execute complex billing activities. . Update and maintain status reporting for past due accounts. . Other projects as assigned. . We’re looking for:. . Ability to drive the collections and billings functions and achieve results. . Organization and prioritization of time and workload. . Follow-up with customers and partners to ensure issue resolution. . Collaboration across teams to research and resolve issues. . Timely and clear communication across multiple formats. . . BA/BS degree in Accounting, Finance, or a related business field or equivalent experience. . 2+ years of collection experience. . Proficient with Microsoft Excel. . SaaS/software/technology experience preferred. . Experience with Workday and Salesforce.com preferred. . Company Location: United States.