French Speaking Online Platform Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to offer a position for a French Speaking Online Platform Support Agent. This role is crucial in providing high-quality support to French-speaking users of our online platform, ensuring they have a positive and productive experience. If you are passionate about customer service and have excellent communication skills, we would love to have you on our team!. Responsibilities. . Assist French-speaking users through various channels, including email, live chat, and phone, addressing their inquiries and resolving any issues they encounter with the platform.. . Troubleshoot and efficiently resolve technical problems related to user accounts and platform functionalities.. . Educate users on how to navigate the platform and effectively utilize its features for a better experience.. . Document user interactions and solutions in our CRM system to ensure continuous service quality.. . Collaborate with other teams to identify common challenges users face and recommend improvements to enhance the platform experience.. . Stay updated on platform developments and new features to provide timely and accurate support.. . Perform follow-ups with users to ensure that their issues have been resolved and they are satisfied with the assistance received.. . . Fluent in French and English, with strong written and verbal communication skills.. . Prior experience in customer support or technical assistance, particularly in online environments.. . Good understanding of online platforms and their functionalities.. . Strong problem-solving abilities and a commitment to delivering excellent customer service.. . Excellent communication and interpersonal skills.. . Experience with CRM software and customer support systems is advantageous.. . Ability to work independently and manage multiple tasks in a fast-paced setting.. . Company Location: Greece.
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