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Danish Speaking Support Center Analyst at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to unveil an opportunity for a Danish Speaking Support Center Analyst. This vital role focuses on providing exceptional support to our clients and users, ensuring their inquiries and challenges are addressed promptly and efficiently. As a Support Center Analyst, you will engage with Danish-speaking customers and collaborate closely with internal teams to create a seamless support experience.. Responsibilities. . Serve as the main point of contact for Danish-speaking clients, handling inquiries through phone, email, and chat.. . Troubleshoot and resolve various technical and product-related issues, ensuring high client satisfaction.. . Document all customer interactions and resolutions accurately within the support ticketing system.. . Assist clients in understanding product features and provide training as necessary.. . Collaborate with other departments to escalate complex issues and continually improve support operations.. . Monitor ticket statuses and follow up with customers to ensure timely resolutions.. . Stay informed about new products, updates, and industry trends to enhance service delivery.. . . Fluency in Danish and English, with strong written and verbal communication skills.. . Prior experience in a customer support or technical support role is advantageous.. . Excellent troubleshooting skills and the capability to offer effective solutions to clients.. . Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.. . Familiarity with support ticketing systems and CRM software is a plus.. . Strong commitment to customer service excellence and the ability to work collaboratively as part of a team.. . A proactive attitude towards learning new technologies and adapting to processes.. . Company Location: Denmark.