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Spanish Speaking Customer Service for Construction industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to present an opportunity for Spanish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a background or interest in the construction sector. You will be instrumental in helping clients navigate their questions and concerns related to construction services and projects, communicating effectively in Spanish.. Key Responsibilities. . Handle inquiries from customers regarding construction services, project details, and timelines via phone, email, and chat in Spanish.. . Provide guidance on service offerings, pricing structures, and project management processes.. . Assist clients with scheduling appointments and coordinating project-related activities.. . Resolve complaints or issues thoughtfully and ensure customer satisfaction.. . Document all customer interactions and inquiries accurately in the CRM system.. . Collaborate with project managers and construction teams to relay important information to clients.. . Stay updated on industry practices and company offerings to offer knowledgeable assistance.. . . Fluency in Spanish (both oral and written) is required; knowledge of English is advantageous.. . Previous experience in customer service, preferably in the construction or related industries.. . Strong communication and interpersonal skills with a customer-centric approach.. . Ability to articulate complex information clearly and effectively.. . Excellent problem-solving skills and a capacity to work under pressure.. . Proficient in using customer service software and CRM systems.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.