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Patient Onboarding & Insurance Coordinator (Healthcare) - EST Hours (Remote at ISTA Personnel Solutions. ISTA Personnel Solutions South Africa. is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.. Our US-based client offeres Virtual Speech Therapy and are looking for a warm, detail-oriented, and persuasive professional to join their team as a . Patient Onboarding & Insurance Specialist. . This role combines client onboarding, insurance guidance, and ongoing relationship management. You will serve as the first point of contact for new clients/patients, ensuring a smooth start to their services, while building trust and supporting retention through excellent client care.. WORKING HOURS:. . Monday to Wednesday: . 10:00 AM – 7:00 PM (EST). (This currently equates to 16:00pm to 01:00am South African time, subject to change according to daylight savings with the US.). . Thursday: . 12:00 PM – 9:00 PM (EST). (This currently equates to 18:00pm to 03:00am South African time, subject to change according to daylight savings with the US.). . Friday: . 9:00 AM – 5:00 PM (EST). (This currently equates to 15:00pm to 23:00pm South African time, subject to change according to daylight savings with the US.). PLEASE NOTE:. . . Internet Requirements:. A . fixed fibre line. with a minimum speed of . 25 Mbps (upload & download). and the ability to support a . wired Ethernet connection. is mandatory. . Applicants without a fixed fibre line cannot be considered.. . . . Power Backup:. A . reliable power backup solution. is required to manage . load shedding and power outages. . . Applicants without a power backup cannot be considered.. . . . Work Environment:. . This is a fully remote working role.. . . . Public Holidays: . You will be required to . work on all South African public holidays . (compensated as per BCEA). . Key Responsibilities:. Onboarding & Insurance Sales. . Serve as the . first point of contact. for new clients, ensuring a smooth and positive start to their virtual speech therapy journey.. . . Verify, interpret, and explain insurance coverage. for speech therapy services in a clear and confident manner.. . . Promote services. by educating clients on the value of offerings, highlighting insurance-covered benefits, and presenting self-pay options when applicable.. . Effectively handle inbound and outbound communications (calls, emails, texts) with professionalism and empathy.. . Guide clients through required steps to complete onboarding and begin therapy quickly.. . Account Management. . Act as the . primary relationship manager. for assigned clients, ensuring awareness, satisfaction, engagement, and retention.. . Serve as an ongoing point of contact for client questions, benefit changes, or service adjustments.. . Proactively follow up with clients to encourage continued participation, troubleshoot barriers, and strengthen long-term loyalty.. . Collaborate with the scheduling and clinical teams to ensure seamless care transitions and consistent service delivery.. . Track and analyze client feedback, providing insights for process improvements and service enhancements.. . Sales & Growth Focus. . Identify opportunities to . expand client engagement. , such as adding family members, additional sessions, or upgraded service packages.. . Partner with the Business Development and Payer Relations teams to align messaging and promote insurance partnerships.. . Contribute to achieving company growth and retention goals through effective account management and insurance-based sales conversations.. . . Previous experience in . customer service, account management, or insurance sales. required; healthcare or therapy setting experience strongly preferred.. . Strong . verbal and written communication. skills with the ability to explain complex insurance and clinical information simply and persuasively.. . Proven ability to . build relationships. and maintain client trust over time.. . Sales-minded with a track record of achieving goals while maintaining service excellence.. . Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, remote environment.. . Proficient in CRM systems, email platforms, and Microsoft Office/Google Suite tools.. . If you are not contacted within 14 working days, please consider your application unsuccessful. . Company Location: South Africa.