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Customer Success Associate at Pavago. Job Title: Customer Success Associate. Type: Full-time . Working Schedule: US Hours - EST. About the Role. We are hiring a . Customer Success Associate. for our client to manage and strengthen relationships with our existing customer base in the Internet and Wireless industry. This role is . purely relationship-focused. and is . not a sales role. .. The Customer Success Associate acts as the primary point of contact for existing customers, ensuring satisfaction, trust, and long-term retention through proactive communication and strong internal coordination.. There is . no commission. , . no quota. , and . no cross-selling or upselling responsibility. . Any potential growth needs identified are simply documented and handed off internally.. Success is measured by . customer satisfaction, retention, responsiveness, and account health. .. Key Responsibilities. Customer Relationship & Retention. Manage and support an assigned portfolio of existing customers . Serve as the primary point of contact for customer communication . Build trusted, long-term relationships with customer stakeholders . Conduct regular outbound check-ins via calls, emails, and virtual meetings . Ensure customers are satisfied with services, delivery, and ongoing support . Proactively identify risks to retention and escalate internally before issues arise . Customer Advocacy & Internal Coordination. Act as the “voice of the customer” across internal teams . Collaborate with Sales, Engineering, Provisioning, and Support teams . Support onboarding follow-ups and post-install customer engagement . Ensure timely communication and resolution of customer issues . Account Management & Reporting. Maintain accurate account notes, contacts, and activity records in Salesforce . Track customer interactions, service updates, and account status . Share customer feedback and insights with internal leadership to improve service delivery . . Important Note:. This role does . not. involve closing deals, commissions, cross-selling, or upselling. It is strictly a customer success and relationship management position.. . What Your Day-to-Day Looks Like. Managing relationships with existing customers . Proactively checking in to ensure satisfaction and service stability . Handling customer questions, follow-ups, and coordination needs . Working internally to resolve issues efficiently . Keeping CRM records clean, accurate, and up to date . Ensuring customers feel supported, heard, and valued . This is a . relationship-first role. , ideal for someone who enjoys customer interaction, problem-solving, and long-term account management.. Interview Process. . Initial Screening Call: . Communication skills, accent clarity, and role alignment . Zoom Call. Interview: . Scenario-based discussion around customer retention, communication, and problem-solving.. . Final Client Interview: . Culture fit, ownership mindset, and collaboration style. Company Location: Brazil.