Spanish Speaking Remote Support Specialist - Remote In Greece at Mercier Consultancy Europe. Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Remote Support Specialist, with the option to work remotely from Greece. In this essential role, you will provide exemplary technical assistance and customer support to our Spanish-speaking clients. Your ability to troubleshoot and deliver solutions will play a key role in enhancing the client experience. If you're passionate about customer service and technology, we invite you to join our team!. Responsibilities. . Provide technical support to clients via phone, email, and chat in Spanish, addressing their inquiries and issues.. . Troubleshoot and resolve a variety of technical problems related to software, hardware, and services.. . Maintain detailed documentation of customer interactions and solutions in our support systems.. . Coordinate with other team members to escalate complex issues that require specialized knowledge.. . Guide clients on best practices and effective use of our products.. . Continuously seek feedback and suggestions for improving service quality and client satisfaction.. . Engage in regular training to stay up-to-date with new developments and technologies.. . . Fluency in Spanish and English, both written and spoken, is essential.. . Experience in a remote support or customer service role is highly preferred.. . Strong analytical skills to effectively troubleshoot and resolve technical issues.. . Exceptional communication abilities focused on providing excellent customer support.. . Familiarity with remote support tools and helpdesk software is a plus.. . Detail-oriented with excellent organizational skills to manage multiple requests effectively.. . Self-motivated with the ability to work independently in a remote work environment.. . Flexibility to adjust to various working hours based on client needs and time zones.. . Company Location: Greece.
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