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IT Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an . IT Support Engineer. in . United States. .. In this role, you will be a key contributor to ensuring seamless technology experiences for employees across a hybrid work environment. You will manage end-to-end IT support, from onboarding and offboarding to troubleshooting hardware and software issues. You will collaborate with cross-functional teams to maintain secure, reliable, and efficient systems while improving IT processes. This position offers the opportunity to have a tangible impact on operational excellence, employee productivity, and technology adoption. You will thrive in a fast-paced environment that values autonomy, problem-solving, and a proactive approach.. Accountabilities. As an IT Support Engineer, your responsibilities will include:. . . Technical Support:. Manage and prioritize support requests via Jira Service Management, troubleshoot issues efficiently, and escalate when necessary.. . . Onboarding & Offboarding:. Provision and de-provision user accounts and equipment, ensuring smooth transitions for employees.. . . System Administration:. Administer enterprise applications such as Google Workspace, Okta, and Slack, managing accounts, permissions, and access issues.. . . Endpoint Management:. Use Jamf, Intune, and NinjaOne to secure, manage, and troubleshoot macOS and Windows devices; deploy hardware and software updates.. . . Inventory & Asset Management:. Maintain accurate IT inventory records, managing the lifecycle of equipment from procurement to disposal.. . . Process Improvement:. Identify recurring issues, develop scalable solutions, and automate IT processes to enhance efficiency.. . . Documentation:. Create and maintain comprehensive knowledge base articles and internal IT documentation.. . . Project Management:. Plan and execute medium-complexity IT projects, collaborating across teams to meet deadlines and deliverables.. . The ideal candidate will have:. . 3–5 years of relevant IT support experience in enterprise environments.. . Advanced hands-on experience with macOS and/or Windows operating systems.. . Proficiency in administering corporate applications such as Google Workspace, Okta, and Slack.. . Practical experience with MDM solutions like Jamf and ticketing systems like Jira, with knowledge base tools such as Confluence.. . Ability to independently troubleshoot technical issues, implement solutions, and proactively improve IT systems and processes.. . Proven project ownership skills, including planning, timeline estimation, and cross-functional collaboration.. . Strong written and verbal communication skills, capable of translating technical concepts for diverse audiences.. . A resourceful, impact-oriented mindset with professionalism, empathy, and ownership in all interactions.. . Experience in a hybrid or remote environment is a plus.. . Company Location: United States.