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Remote - Client Service Representative (Customer Services) at Jobgether. This position is posted by Jobgether on behalf of Credit Pros. We are currently looking for a Client Service Representative (Customer Services) in India.. This is a full-time, fully remote opportunity to work in a dynamic, fast-paced environment where you will play a key role in delivering exceptional customer service and ensuring high client satisfaction. You will handle inbound calls, emails, and chat inquiries, addressing account, billing, and product-related questions. Using a range of technology tools, you will research, investigate, and resolve customer issues while maintaining accurate records. This role requires empathy, strong communication skills, and the ability to work independently while meeting performance targets. It’s an ideal position for someone with a passion for helping customers and a drive to grow within the financial services sector.. . Accountabilities. In this role, you will:. . Respond to customer inquiries via phone, email, and chat, following established SOPs.. . Use a suite of technology tools (Microsoft Suite, Salesforce, ZOHO, Hodu) in daily operations.. . Escalate and distribute issues to appropriate departments according to guidelines.. . Record, review, and follow up on customer requests and resolutions.. . Investigate, research, and propose solutions to client issues.. . Update customer records accurately during conversations.. . Consistently meet and exceed KPIs, including client-facing time, call quality, and occupancy targets.. . To succeed in this role, you should bring:. . A dedicated home workspace (equipment details will be provided during the interview process).. . Ability to work remotely on Eastern Time Zone hours (Monday–Friday, 10:00 AM to 07:00 PM ET) with scheduled breaks.. . 1–2 years of customer service experience in a B2C-focused financial or banking services environment.. . Knowledge of the U.S. credit industry, including credit cards, lines of credit, and personal loans.. . Strong customer-first mindset with empathy and active listening skills.. . Excellent verbal and written communication abilities.. . A solution-oriented approach and a willingness to learn new tools and processes.. . Company Location: India.