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Customer Service Representative at Scalesource. Location: Remote. We are looking for a full-time . Remote Customer Service Representatives. who serve as the welcoming voice of the business.. In this role, you will handle . inbound customer inquiries, provide service information, generate quotes, and schedule cleaning appointments. . You will play an important part in helping customers understand Chem-Dry’s cleaning services while ensuring a smooth and positive customer experience.. Success in this role requires . strong communication skills, attention to detail, and the ability to convert inquiries into scheduled appointments while maintaining accurate CRM records.. Key Responsibilities. Inbound Call Handling & Lead Conversion. Answer inbound customer calls and inquiries in a friendly and professional manner. . Provide information about Chem-Dry cleaning services. . Convert inquiries into scheduled service appointments whenever possible. . Accurate Quoting & Service Upselling. Provide accurate service quotes based on customer needs. . Recommend additional services when appropriate. . Help customers understand the value of Chem-Dry’s cleaning solutions. . Scheduling & Calendar Management. Schedule service appointments and update the company calendar. . Coordinate appointment availability with technicians. . Ensure scheduling information is accurate and up to date. . Customer Issue Resolution & Support. Address customer questions, concerns, or service requests. . Provide helpful solutions and maintain a positive customer experience. . Escalate issues when necessary. . Post-Service Follow-Up & Loyalty Building. Conduct follow-up calls or messages after services are completed. . Confirm customer satisfaction and encourage repeat business. . Maintain positive relationships with customers.. . . . Customer Service Experience. At least . 2 years of experience in customer service, call center support, or client-facing roles. handling customer inquiries and service requests.. Lead Conversion Experience. Minimum . 2 years of experience converting inbound inquiries or leads into scheduled appointments, sales, or service bookings.. Service Quoting Experience. At least . 2 years of experience providing quotes or pricing estimates for services or products. based on customer needs.. Upselling & Service Recommendations. Minimum . 2 years of experience recommending additional services or upselling products. during customer interactions.. Post-Service Customer Follow-Up. At least . 2 years of experience conducting post-service follow-ups, satisfaction checks, or customer retention activities.. Company Location: India.