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Remote FinOps Operations Specialist at AI Acquisition. About AI Acquisition. AI Acquisition is the global category leader in AI service-provider enablement. Operating globally, with the US as its primary market, our hybrid Platform-as-a-Service (PaaS) and AI marketplace model has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale.. We combine proprietary AI orchestration tools with enterprise-grade SaaS infrastructure, delivering immediate value to agencies and SMBs worldwide.. We’re transforming how entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. Positioned at the forefront of the $1.3 trillion AI revolution, we empower members to earn $500+ per hour with streamlined AI-powered systems.. Through our AI Agency Incubator, AI Accelerator, and AI Launchpad, we provide the systems, training, and support needed for rapid success.. Hear from Our Leaders. Jordan Lee, Co-Founder & Chairman, . shares insights about the business: . Watch here. Why Join AI Acquisition?. You’ll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed of a high-growth company while supporting a global community of agency owners and business leaders who rely on AI-driven systems to scale.. If you want to directly contribute to revenue growth and operate in a performance-driven culture, this is the ideal place for you.. This is not a support role.. This is not admin work.. This is not ticket processing.. This is a . specialist operational role at the intersection of payments, revenue protection, risk, and financial operations. — where your work directly protects revenue, stabilises cashflow, and strengthens platform trust.. If you want to operate in a performance-driven environment where your expertise has real financial impact, this is the role.. This is not just work — it’s a . high-trust specialist position. inside a fast-scaling AI company.. The Role. We’re hiring a . Chargeback, Payments & FinOps Operations Specialist. — a senior operational expert in dispute management, refunds, chargebacks, and payment systems.. This is not a VA role.. This is not a CS support role.. This is not a general admin position.. You are here to:. Protect revenue . Reduce financial risk . Stabilise payment operations . Build systems, not just process tickets . Own the full chargeback and refund lifecycle . This is a . specialist contract role. designed for high-calibre operators with real experience in high-ticket digital businesses, SaaS, subscriptions, and online platforms.. The role is structured in phases:. . Phase 1:. Backlog remediation & dispute recovery . . Phase 2:. Process stabilisation & systemisation . . Phase 3:. Risk reduction & ongoing oversight . What You’ll Do. 1. Chargeback & Dispute Lifecycle Ownership. Manage the full end-to-end chargeback and dispute process . Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions . Interface with banks, card networks, and payment processors . Track ratios, thresholds, risk flags, and dispute performance metrics . Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds . 2. Refund & Revenue Protection Operations. Oversee refund flows, refund routing, and refund governance . Identify root causes of disputes and refund triggers . Implement controls to reduce dispute volume and revenue leakage . Build structured workflows for refunds and escalations . 3. Payments Infrastructure Management. Operate across platforms including: . Stripe . PayPal . WAP . Payment gateways and processors . Manage dispute dashboards, transaction tracing, and risk signals . Maintain visibility across payment pipelines and settlement flows . 4. Process Design & Systemisation. Build SOPs for refunds, disputes, and chargeback handling . Standardise workflows . Design prevention frameworks . Implement scalable operational structures . Shift from reactive processing → proactive risk management . 5. Risk Reduction & Prevention. Identify systemic risk patterns . Reduce dispute ratios . Improve transaction approval quality . Strengthen platform trust and financial integrity . Implement prevention strategies, not just remediation . What We’re Looking For (Must-Have). Proven experience managing . chargebacks, disputes, and refunds. end-to-end. 5+ years. in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles. Deep understanding of the full dispute lifecycle . Hands-on experience with: . Stripe . PayPal . Payment gateways . Subscription billing platforms . Experience in . high-ticket online businesses. , SaaS, coaching, education, or digital services . Strong operational mindset — systems builder, not task processor . Ability to work independently and structure chaos into order . Experience working with banks, issuers, and financial institutions . Strong documentation and process design skills . Fluent English (spoken and written) . Nice to Have (Preferred). FinOps or Revenue Operations background . Experience in SaaS billing operations . Exposure to fraud prevention and risk scoring systems . Experience working in AI, SaaS, or subscription platforms . Previous experience in scaling platforms or marketplaces . Familiarity with chargeback monitoring tools and analytics platforms . Company Location: United Kingdom.