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IoT Solution Engineer - North America at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an . IoT Solution Engineer. in . North America. .. As an IoT Solution Engineer, you will play a key role in supporting clients with innovative IoT solutions, ensuring seamless integration and optimal performance of connected devices. You will collaborate with cross-functional teams, provide technical guidance, and lead the resolution of complex customer issues. This role offers the opportunity to contribute to product success, support pre-sales activities, and engage with cutting-edge technologies in an international environment. Flexible work arrangements and occasional travel make this position ideal for self-motivated professionals who enjoy dynamic, hands-on work.. . Accountabilities:. Educate clients on IoT technical solutions to enhance understanding and application.. Provide 2nd level support for customer tickets, collaborating with product teams to resolve complex issues.. Lead ticket escalation processes and keep management updated on progress.. Coordinate between internal teams, suppliers, and customers to deliver effective solutions.. Ensure customer satisfaction by resolving issues efficiently and guiding suppliers when necessary.. Contribute to product success by helping customers integrate IoT solutions effectively.. Support pre-sales teams by tailoring solutions to customer requirements.. Demonstrate technical expertise by simulating customer setups and troubleshooting end-to-end IoT systems.. Knowledge of mobile network architecture and network protocols.. Experience with IoT devices and network trace analysis (e.g., Wireshark).. Hands-on experience with IoT device management (Raspberry Pi, Arduino) for network tasks.. Strong troubleshooting skills and ability to resolve network issues.. Familiarity with network protocols such as TCP/UDP, MQTT, HTTP, GTP, MAP.. Scripting experience (e.g., C++) for automation and daily tasks.. Competence with BSS applications, APIs, web interfaces, and cloud environments (e.g., AWS).. Understanding of incident and problem management processes (e.g., ITIL).. Experience with Atlassian products (Jira, Confluence) is preferred.. Additional experience with cloud solutions is a plus.. . Company Location: Canada.