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Helpdesk Specialist at Smart Apartment Data. Salary:. Php 30,000 – Php 35,000 per month. Role:. Helpdesk Specialist (Remote / Full-Time). Locations:. Metro Manila, Central Visayas, Davao Region. Join a Top-Rated Tech Company in Big Data!. Smart Apartment Data is a 5-star employee-rated U.S. company and a Best & Brightest Companies to Work For awardee. We’ve been helping real estate professionals make better decisions with real-time data for 20 years.. Meet our hiring team: . https://vimeo.com/105793377/32605ba8b. Responsibilities. Builds and maintains customer satisfaction with the products and services offered by the organization (voice and non-voice). Demonstrate experience in working in a multicultural team. Display ability to provide unbiased and accurate feedback in a non-threatening way. Meets deadlines and targets, demonstrating ability to achieve despite constraints or obstacles. Analyzing and evaluating reflects on information, defines the key issues and reaches logical conclusions. Well-versed in planning and coordinating and must have excellent decision-making skills. Conveys ideas and facts orally. Manage priorities with high attention to detail. Quickly learn and master our application to confidently guide clients through features and troubleshoot issues in real time.. Must have at least 2 years of experience in the BPO industry (preferably Customer Service). Must be proficient in the English language (oral and written). Must have a stable internet connection.. Must be available to work during Central Time business hours.. Must be computer savvy (nothing technical but comfortable with using a computer). Must be flexible to help in other departments if needed. Strong ability to quickly understand new software and explain processes clearly with attention to detail.. Company Location: Philippines.