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French Speaking Mobile Support Specialist at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a French Speaking Mobile Support Specialist. This role is ideal for individuals who are passionate about mobile technology and dedicated to providing excellent customer service. As a Mobile Support Specialist, you will assist French-speaking clients with their mobile device inquiries and technical issues, ensuring a seamless customer experience.. Responsibilities. . Provide exceptional support to French-speaking customers via phone, email, and chat for mobile device-related questions.. . Troubleshoot and resolve a variety of technical problems associated with mobile applications, connectivity, and device settings.. . Assist customers in optimizing their use of mobile devices and applications while offering tailored solutions based on their specific needs.. . Document all support interactions and solutions meticulously in the customer relationship management (CRM) system.. . Coordinate with technical teams to escalate complex issues and contribute to enhancing support processes.. . Follow up with customers to ensure their concerns are completely resolved and confirm their satisfaction with the support provided.. . Stay informed about the latest trends in mobile technology to offer knowledgeable assistance.. . . Fluency in French and English, with strong verbal and written communication skills.. . Experience in mobile support or technical support is preferred.. . Excellent diagnostic and troubleshooting skills related to mobile devices.. . Outstanding customer service skills, focusing on effective communication with a diverse clientele.. . Familiarity with mobile applications and support tools is a strong plus.. . Ability to work independently and efficiently in a remote work setting.. . A genuine passion for technology and a commitment to ongoing professional development in the mobile industry.. . Company Location: Greece.