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Client Services Executive (Qatar) at iFAST Global Bank Ltd. . Liaise with the operations, compliance teams and banks as and when required to ensure payment queries are resolved in a timely manner and escalating any complex or long outstanding issues to the Department Head.. . Ensure all queries are attended and logged accurately in the system and in a timely manner and follow ups are done on a regular basis for unresolved queries.. . Addressing all queries/ complaints received within 1 hour and responding to the sender letting them know the query has been received.. . Assist the other departments in investigating and resolving transaction related queries.. . Identify ways of improving client service and recommend them to the Team Leader / General Manager.. . Make outbound calls for Sales/ Business Development by generating leads and fixing appointments.. . Must keep frequent contact with Correspondent bank’s Customer support wing, Relationship, Finance and Treasury.. . Interact with Customers and assist them for resolving their respective queries.. . Assisting other departments to get responses from Correspondent Banks for their respective tasks.. . Utilizing software, databases, and tools appropriately. . . Must be a graduate as a minimum.. . Minimum two year’s customer service experience within a service industry.. . High standard of accuracy and attention to detail. . Exceptional customer service skills . . Good telephone etiquette. . Ability to effectively prioritize and execute tasks in a high-pressured environment. . Proven team player. . Strong written and oral communication skills. . Must be able to speak fluent English language. . Ability to speak Hindi, Urdu and/or Bengali will be an added advantage. . Company Location: Qatar.