We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Genesys Cloud Architect at Weekday AI. This role is for one of the Weekday's clients. JobType: full-time. We are seeking a . highly experienced Genesys Cloud Architect. with 15+ years of experience to design, implement, and optimize advanced contact center solutions. The ideal candidate will lead architecture and deployment efforts, integrate Genesys Cloud with other enterprise systems, and ensure scalable, high-performance solutions that meet business needs.. Key Responsibilities. . Design and architect . Genesys Cloud solutions. aligned with business requirements and technical objectives. . . Collaborate with stakeholders—including business analysts, developers, and infrastructure teams—to deliver robust and scalable designs. . . Lead the . implementation and configuration. of Genesys Cloud solutions following industry best practices. . . Oversee . integration. with other platforms such as CRMs, SaaS applications, contact center tools, and databases. . . Define and document . technical specifications, system configurations, and workflows. . . . Provide . technical guidance and support. to development and implementation teams. . . Troubleshoot and resolve . complex technical issues. related to Genesys Cloud deployments. . . Stay current with the latest Genesys Cloud features, capabilities, and best practices, recommending solutions to improve efficiency and customer experience. . . Conduct . performance assessments, capacity planning, and security reviews. for Genesys Cloud environments. . . Desired Skills & Experience. . Strong hands-on experience with . Genesys Cloud architecture, implementation, and administration. . . . Deep understanding of . Customer Service operations. , including assessment and benchmarking. . . Exposure to . Generative AI / LLMs. for enhancing contact center capabilities. . . Experience implementing . multichannel self-service/IVR and Omni-Channel Orchestration Routing. . . . Expertise with . Voice and Non-Voice applications. using Genesys tools such as Architect, Composer, Designer, and other framework components. . . Proven ability to assess customer needs, deliver . business value. , and recommend technical solutions. . . Knowledge of . on-premises, cloud, hybrid environments. , and cloud pricing strategies. . . Experience in . Genesys CX migration. or implementation from other contact center technologies. . . Hands-on experience embedding Genesys dialers into SaaS applications like . Salesforce, Zendesk, ServiceNow, or custom apps. . . . Implementation experience with . Virtual Agents. (Amazon Lex, Google CCAI, Agent Assist, knowledge base, caller intent identification). . . Skilled in . integrating Genesys with AWS Lambda. or using . Genesys Data Actions. to retrieve data from databases or APIs.. . Company Location: India.