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Italian Speaking Customer Agent For Automotive Company - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Agent to join our team in Greece, working with a leading automotive company. This role offers a fantastic opportunity for individuals who are passionate about the automotive industry and have a knack for delivering excellent customer service. As a Customer Agent, you will assist Italian-speaking customers, providing them with the support and information they need regarding our automotive products and services.. Key Responsibilities. . Provide outstanding customer support in Italian across various channels, including phone, email, and live chat.. . Assist customers with inquiries related to automotive products, services, and technical information.. . Document and track customer interactions accurately in our CRM system.. . Resolve customer issues and complaints effectively, ensuring high levels of customer satisfaction.. . Collaborate with other teams to improve service processes and communication.. . Stay updated on automotive industry trends, product knowledge, and company updates to serve customers effectively.. . . Fluency in Italian (both written and spoken) is required; knowledge of English is a plus.. . Previous experience in customer service, particularly in the automotive sector, is advantageous.. . Strong communication and interpersonal skills with a focus on customer care.. . Ability to multitask and manage time effectively in a busy environment.. . Familiarity with CRM systems and automotive products is a plus.. . Proficient in using computer applications and online communication tools.. . A proactive approach to problem-solving and a friendly demeanor towards customers.. . Company Location: Italy.