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Customer Support Expert (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of GlossGenius. We are currently looking for a Customer Support Expert in the United States.. We are seeking a motivated Customer Support Expert to deliver exceptional service and build strong relationships with our customers throughout their journey. In this role, you will master product knowledge, resolve inquiries efficiently, and advocate for our brand while contributing to a collaborative, high-growth environment. You will engage with customers via phone, text, and email, identifying opportunities to improve processes and customer satisfaction. This position is fully remote within the continental US and offers a dynamic, fast-paced environment where your insights directly impact the customer experience and overall business success.. . Accountabilities. . Provide personalized, best-in-class support to customers across multiple channels, including phone, email, and text.. . Understand customer goals and challenges to deliver effective solutions and ensure a positive experience.. . Maintain deep knowledge of the product to answer tickets efficiently and accurately.. . Collaborate with the team to achieve company goals, including customer retention and acquisition.. . Identify areas for improvement in support resources, including macros, help center content, and internal processes.. . Serve as an advocate for customers, providing actionable feedback to enhance the overall experience.. . . Minimum of 1 year experience in a customer-facing role, preferably in SaaS.. . Proven track record of driving customer satisfaction and meeting or exceeding performance metrics.. . Excellent written and verbal communication skills, adaptable to a variety of communication styles.. . Strong team player and self-starter, comfortable in a fast-paced, high-growth environment.. . Ability to learn and apply product knowledge quickly while managing multiple customer interactions effectively.. . Flexible availability, working Tuesday through Saturday, 11:00 AM to 7:30 PM EST.. . Company Location: United States.